Lobby Host at Accor

, Kiên Giang Province, Vietnam -

Full Time

Start Date

Immediate

Expiry Date

25 Jun, 26

Salary

0.0

Posted On

27 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Relations, Lobby Host, Front Office, Communication, Interpersonal Skills, Attention To Detail, Anticipating Guest Needs, VIP Handling, Multitasking, Coordination, Check-in, Check-out, Guest Service, Complaint Resolution, System Updates

Industry

Hospitality

Description

Company Description Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury. Job Description As Lobby Host, you’ll own the guest journey from arrival to departure — ensuring every moment feels considered, calm, and exceptional. Your responsibilities will include: Preparing for daily VIP arrivals, including room allocations, amenities, and special requests Ensuring VIP mise-en-place is perfectly prepared (welcome drinks) Handling VIP check-in and check-out efficiently, discreetly, and professionally Personally escorting VIP guests to their rooms Accurately updating guest information in the system following check-in Providing warm, attentive, and responsive service to all guests at all times Resolving guest requests and complaints swiftly by coordinating with relevant departments Maintaining strong knowledge of hotel rate codes, packages, segmentation, and discounts Staying in continuous contact with guests to proactively manage any issues or special needs Making daily courtesy calls to VIP rooms and selected guests Ensuring front office areas are clean, organised, and guest-ready at all times Monitoring hotel occupancy, VIP movements, groups, and functions Re-announcing VIP room details to Housekeeping and F&B teams Checking departure details for current and upcoming days Arranging special touches such as bouquets, cakes, and cards for guest anniversaries and birthdays Inspecting VIP rooms after amenities are placed Reviewing guest feedback daily and taking direct action where appropriate Qualifications Experience in Guest Relations, Lobby Host, or Front Office roles within a luxury hotel Exceptional communication and interpersonal skills Strong attention to detail and ability to anticipate guest needs Confidence handling VIP guests, sensitive situations, and high expectations Ability to multitask and coordinate across departments seamlessly Additional Information The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand. The ability to challenge the norm and work in an environment that is both creative and rewarding. Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity. A competitive package and plenty of development opportunities. Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The Lobby Host is responsible for owning the entire guest journey from arrival to departure, ensuring every moment is considered, calm, and exceptional, which includes preparing for and handling VIP arrivals, check-ins, and check-outs professionally. Key duties involve resolving guest requests swiftly, maintaining detailed knowledge of hotel offerings, and ensuring front office areas are always organized and guest-ready.