Lobby Hostess
542573

Rooms

Full time
Mandarin Oriental Downtown, Dubai
Mandarin Oriental Downtown, Dubai is looking for a Lobby Hostess to join our Front Office team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Nestled in the city’s heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.
With unparalleled views of Dubai’s skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.
Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

• Possess thorough knowledge of the hotel’s concept, services, and promotions, and clearly communicate them to guests while delivering warm, professional, and engaging service.
• Greet, escort, and farewell guests with care, maintain high personal grooming and uniform standards, and serve as a professional and approachable brand ambassador.
• Observe and respond to guest behavior and preferences, resolve complaints or escalate when necessary, and contribute to creating memorable guest experiences.
• Maintain accurate records of guest preferences, apply them proactively, and ensure clear communication across departments to support consistent service.
• Foster teamwork and a positive work environment, attend required trainings, and demonstrate integrity, humility, and service excellence at all times.
• Uphold MOHG Legendary Quality Experiences (LQEs), review daily arrivals and reservations, and ensure all guest requests are handled promptly and respectfully