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Lobby Representative at Leon Medical Centers
Hialeah, Florida, United States -
Full Time

Start Date

Immediate

Expiry Date

20 Aug, 26

Salary

0.0

Posted On

22 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Patient Care, Communication, Interpersonal Skills, Empathy, Bilingual English/Spanish, Appointment Verification, Patient Escorting

Industry

Hospitals and Health Care

Description
At Leon Medical Centers, we believe every patient interaction matters. We’re looking for a warm, energetic, and customer-focused Lobby Representative who loves helping others and creating outstanding experiences from the moment patients walk through our doors.  WHAT YOU’LL DO * Be the first friendly face welcoming patients and visitors * Escort patients throughout the center and ensure they feel comfortable at all times * Assist with special needs (wheelchairs, walkers, etc.) * Support appointment verification using a tablet * Keep patients engaged and informed while waiting * Provide compassionate support and resolve concerns with empathy * Collaborate with front desk and clinical teams to ensure seamless service * Deliver a warm goodbye that leaves a lasting impression WHAT WE’RE LOOKING FOR * Passion for customer service and patient care * Strong communication and interpersonal skills * Ability to work in a fast-paced, team-oriented environment * Patience and empathy when working with seniors * Bilingual (English/Spanish) preferred WHY JOIN LEON MEDICAL CENTERS? * Be part of a mission-driven organization that truly cares * Work in a supportive, collaborative environment * Make a meaningful impact in patients’ lives every day Qualifications Qualifications * High school diploma or equivalent experience * Customer-facing experience is a plus
Responsibilities
The Lobby Representative serves as the first point of contact, welcoming patients and escorting them throughout the medical center. They are responsible for providing compassionate support, assisting with special needs, and collaborating with clinical teams to ensure a seamless patient experience.