Lobby Service Manager at NEWFIRST NATIONAL BANK

El Campo, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Jan, 26

Salary

0.0

Posted On

29 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Banking Experience, Leadership Skills, Communication Skills, Interpersonal Skills, Problem-Solving Skills, Customer Service, Risk Management, Compliance Knowledge, Team Management, Data Analysis, Operational Efficiency, Sales Target Achievement, Training Skills, Financial Performance Monitoring, Software Proficiency, Flexibility

Industry

Banking

Description

Description Under the direction of the Area Branch Coordinator and in compliance with established policies, procedures and regulations, supervises the efforts of the Branch Personal Bankers and Teller functions and is trained to perform a variety of duties related to the Personal Bankers, Tellers, and Branch Activities. This role offers an exciting opportunity to oversee daily operations, drive business growth, and foster a positive customer experience within a supportive and professional environment. Key Responsibilities: · Oversee daily branch operations to ensure efficiency, compliance, and excellent customer service · Lead, motivate, and develop branch staff to achieve individual and team goals · Manage customer relationships, resolve issues, and promote banking products and services · Manage all branch audit requirements · Attends all supervisor meetings and assists staff with any required training · Achieve branch sales targets and contribute to the overall growth of the bank · Ensure adherence to banking policies, procedures, and regulatory requirements · Monitor financial performance, prepare reports, and analyze data to inform decision-making · Maintain a high standard of operational risk management and security Skills and Qualifications: · Proven experience in banking, retail banking, or financial services management · Strong leadership and team management skills · Excellent communication and interpersonal abilities · Knowledge of banking regulations, compliance, and risk management · Customer-focused mindset with problem-solving skills · Proficiency in banking software and MS Office applications · Minimum of two year college degree and/or equivalent training in banking customer service. · Two to four years of job-related experience as a teller and personal banker to become familiar with departmental procedures. · Three to five years of supervisor experience · Available to work flexible hours to assist where needed. Schedule: · 40 hours a week Monday through Friday 7:50 A.M. – 5:00 P.M. Requirements Minimum Level of Education Minimum of two-year college degree and/or equivalent training in banking customer service. Two to four years of job-related experience as a teller or customer service associate or personal banker associate to become familiar with departmental procedures. Skills and Abilities Required Broad knowledge of departmental operations, policies and procedures. Ability to deal effectively and tactfully with personnel of other departments and branches. The ability to operate a variety of automated and standard office equipment, such as a computer, calculator, printers, and other office equipment. Ability to make quick decisions.

Responsibilities

The Lobby Service Manager oversees daily branch operations, ensuring efficiency and excellent customer service. They lead and develop branch staff while managing customer relationships and achieving sales targets.