Local Connection Consultant

at  Windstream

JOB DESCRIPTION

Windstream Holdings, Inc., is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S.

• As Kinetic, Windstream offers bundled services, including premium broadband, security solutions, voice, and digital TV to consumers through an enhanced fiber network.
• Windstream Enterprise is a leading managed services provider providing strategic communications and security products to mid-size businesses and enterprise clients.
• Windstream Wholesale provides high-capacity, high-performance networking solutions and services to other telecom carriers, data centers, content providers and enterprises.

The Windstream team provides innovative software and network solutions to connect people and empower business in a world of infinite possibilities!

Responsibilities
Handle local customer service inquiries.
Engage in both inbound and outbound sales activities.
Generate referrals for new sales and upgrades through engagement with operations and techs
Provide support for field operations and assist with customer issues and escalations.
Assist in promoting local events and represent Kinetic at community and selling events
Collaborate with other Windstream sales teams as needed
Marketing activities to fill the sales funnel and promote local
Act as brand ambassadors in the region and support corporate sales initiatives as needed
Support regional social media through local “human” responses
Maintain inventory of modems to assist customers locally.
Promote “Local.” Local Contact, Local Connection, Local Number.
Requirements:
One Year + Sales, Customer Service, Retail, Local Marketing, Telecommunications or Hospitality experience Intermediate+ computer skills.
Ability to meet and exceed sales targets in a commission-based environment.
Ability to project a positive, professional attitude along with a confident and outgoing personality.
Ability to work effectively with cross-functional teams to meet a common goal
Ability to demonstrate proficient verbal and written communication skills.
Ability to build rapport quickly and successfully with a wide range of customers.
Ability to solve problems quickly and decisively.
Ability to use diplomacy when working with challenging or demanding customers.
Minimum High School Degree or GED equivalent.
Driver’s License required.
Desired:
College degree related to the position or 2-3 years, Sales, Customer Service, Retail,
Local Marketing, Telecommunications or Hospitality experience
Physical Tasks- Standing Continuously: 67-100% |Walking Frequently: 34-66% | Sitting: Occasionally: 0-33% | Driving: Car: Frequently: 34 – 66%
Bending: Occasionally: 0-33% | Crouching: Occasionally: 0-33% | Pushing-Pulling: Occasionally: 0-33% | Carrying: Occasionally: 0-33% | Reaching Above Head: Occasionally: 0-33% | Lifting-Lowering >1-15 lbs: Continuously: 67-100%, >15-30 lbs: Occasionally: 0-33%, >30+lbs: Occasionally: 0-33% | Repetitive Hand Action: Medium Dexterity: Frequently: 34-66% | Fine Manipulating: Occasionally: 0-33%
Audio Visual Needs - Hearing: Continuously: 67-100%| Near Vision: Frequently: 34-66% | Far Vision: Occasionally: 0-33% |Peripheral Vision: Occasionally: 0-33% | Color Discrimination: Occasionally: 0-33%
Equipment Used in Job Performance/Working Environment: Computer, Printer, Telephone, Cellular Phone
Type of Driver’s License Required: Driver’s License

Please refer the Job description for details