JOB SUMMARY

Do you go above and beyond to ensure you give the best service?
Are you someone who is a strong advocate for change?
Can you use effective leadership skills to lead a team to drive forward service improvements?
If so, we’d love to hear from you!
The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably.
We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles.

We’re working hard to:

• Make roads safer.
• Improve services for our customers.
• Make road transport greener and healthier.
• Harness the potential of technology and data.
• Grow and level up the economy.

Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday
• Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!
Find out more about what it’s like working at Driver and Vehicle Standards Agency - Department for Transport Careers

JOB DESCRIPTION

As Local Driving Test Manager, you will be responsible for all aspects of Driving Test operational management within a given Driving and Vehicle Standards Agency (DVSA) sector. This involves leading, managing, motivating, and inspiring staff across the sector to deliver excellent service, with a strong commitment to driving and delivering business efficiencies, maintaining the integrity of the driving test and contributing to the wider safe driving principles. You will line manage on average, up to 12 members of staff across several test centre locations.
Alongside this you will ensure a consistent high standard of customer service is delivered across the sector including professional and courteous customer contact.

Your responsibilities will include, but aren’t limited to:

• Setting clear performance expectations, monitoring delivery, and providing feedback to ensure achievement of desired outcomes.
• Monitoring and managing performance of examiners to ensure correct assessment, controlling and conducting of tests, using appropriate metrics, monitoring tools, management information and processes.
• Ensuring that the Performance Management System is implemented uniformly and effectively and fairly.
• Guiding and influencing the behaviour of examiners to support organisational and individuals’ development goals.
• Working collaboratively with other areas of the business to deliver desired outcomes.

Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public.
For further information on the role, please read the role profile attached. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

ESSENTIAL QUALIFICATIONS/LICENSES:

1. You must have held full Category B UK or EU licence continuously for the last 3 years and must have no more than 3 penalty points.

REQUIRED EXPERIENCE:

To be successful in this role you will need to have the following experience:
1. Experience of successfully leading and managing teams.
2. Experience of handling and resolving customer complaints in line with procedures and standards.
3. Experience of analysing and interpreting data/information to make sound decisions and improve individual and team performance.

WORKING HOURS, OFFICE ATTENDANCE AND TRAVEL REQUIREMENTS

Full time roles consist of 37 hours per week. Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement for the successful candidate to be able to work at least 30 hours per week.
This role will be based in Newbury, you will have responsibility for an outstation in Basingstoke and your presence at this location will form part of the working arrangements agreed with you. There may be occasions where you are required to attend above the minimum expectation.
Occasional travel to attend meetings will be required, with some overnight stays.

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Your responsibilities will include, but aren’t limited to:

• Setting clear performance expectations, monitoring delivery, and providing feedback to ensure achievement of desired outcomes.
• Monitoring and managing performance of examiners to ensure correct assessment, controlling and conducting of tests, using appropriate metrics, monitoring tools, management information and processes.
• Ensuring that the Performance Management System is implemented uniformly and effectively and fairly.
• Guiding and influencing the behaviour of examiners to support organisational and individuals’ development goals.
• Working collaboratively with other areas of the business to deliver desired outcomes