Local Service Manager - Pest at Rentokil Initial Group

, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

21 Apr, 26

Salary

0.0

Posted On

21 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Coaching, Mentoring, Training, Service Productivity, Quality Audits, Customer Relationship Management, Worksite Safety, Dispute Resolution, High-Level Communication, Customer Service, Operational Planning, Service Standards Improvement, Team Management, Problem Solving, Technology Utilization, Vehicle Maintenance

Industry

Environmental Services

Description

About Suburban Pest Management: Suburban Pest Management, now part of the Rentokil Initial family and helping us to make even more headway in the industry, was awarded AEPMA’s #1 Pest Management Company in Australia in 2021. Operating for over 30 years, supporting pest technicians from traineeships through to senior leadership. With continued innovation and a strong emphasis on education of both our team and clients, we have seen fast growth in all sectors of our business, including domestic, commercial, construction and government. Suburban Pest Management can give you amazing opportunities for professional and personal growth! But with so many companies searching for their next superstars, why choose us? Responsibilities in this role include: Coach, mentor and train the Service Team to achieve targets. Monitor and review service productivity rates, seek improvement and continually improve productivity, year on year. Implement the regional annual operational plan. Conduct regular quality audits of specified client base and premises. Ensure company service practices are met and identify opportunities to improve service standards. Ensure service efficiency is optimised through tools and technology available. Ensure the team’s company vehicles are maintained in a safe, reliable, and clean condition. Proactively resolve customers’ issues. Develop and maintain long-term customer relationships. It is expected that the successful candidate will have: 3 or more years in a similar services role 3 or more years experience within a management role with a services or operations background Experienced in implementing Worksite safety initiatives, dispute resolution, and regular reporting to higher management High-level communications and commercial experience The drive to lead by example to set a high standard of customer service If this sounds like the opportunity you’ve been looking for to take your career to the next level, click the APPLY button now to submit your resume. About us At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day. From washrooms, to aged care homes, to office plantscaping and classrooms – we are there, ready, bursting with passion and pride to make a positive difference for our customers and communities. We operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 56,000 people across more than 80 countries, supporting over 5 million customers. Employee Testimonials: “Joining the Rentokil Initial team in early 2024 has been a game changer for both Kahlee and I and has been a great decision. We have great support from the company in areas that we were lacking in, which has given us the ability to focus on Suburban and the growth that continues naturally for us. We have been able to get back to what we enjoy, which is supporting our team and ensuring we provide the best possible service to our clients.” Tom Aldridge Suburban Pest Management Branch Manager "There are so many things I love about my job. I love being on the road, my own little van that I get to zoom around in, and the relationships and connections I get to build." Angela Smith Technician "There's a sense of purpose in what I do. I get up and go to work to make sure that my people are safe, they're happy and our clients are serviced." Darran Gibson Local Service Manager

Responsibilities

The Local Service Manager will coach and mentor the service team to achieve targets while monitoring service productivity and implementing operational plans. They will also conduct quality audits, ensure service standards are met, and develop long-term customer relationships.