Dream Cottages part of Sykes Holiday Cottages, have the exciting opportunity for a Local Supplier Lead (Housekeeper) to join our bustling Weymouth team.

• Salary: £238,810 to £25,000 per annum
• Work Hours: 37.5 hours, 9am-5.30pm
• Work Days: 5 days over 7 to include Fridays and Saturdays - Some on-call duties may also be required for this position.
• Working Location: Office based at our office in Weymouth, Dorset.
• Team: Housekeeping
• Reporting to: Property Services Manager

ABOUT US

Dream Cottages are Dorset’s leading holiday cottage provider. With an offering of over 500 self-catering Dorset cottages, from coastal retreats to country hideaways, we believe that each and every one of our guests should be given the opportunity to experience the Southwest in all of its glory. At Dream Cottages, we are part of Sykes Holiday Cottages. This means our owners get both the support and marketing of a local and national holiday let agency.

SKILLS AND QUALIFICATIONS

By Being One Team, Owning it, Communicating Honestly and showcasing a devotion to Learning, Growing and Innovating, we remain true to our original ethos and ensure we stay true to our Customers, Owners and Colleagues alike.

ABOUT THE ROLE

The Local Supplier Lead will be responsible for managing properties from a property portfolio when a booking is in situ providing a professional, cost effective, efficient, customer focussed service. You will be responsible for all areas of general housekeeping,
You will be accountable for resolving guest issues, serving as a contact for both owners and guests regarding housekeeping, and providing feedback to enhance service quality. Additionally, you will support the Managed Service Team during peak periods, contributing to high guest satisfaction and strong NPS scores.

EMERGENCY RESPONSE & ON-CALL DUTIES

• Participate in out-of-hours emergency callout rota to ensure 24/7 response capability