ALBERTA

The Locate Support Agent will contribute to the day-to-day operations of Promark-Telecon Inc within the Alberta region by supporting the work management of our Utility Locators. They will provide administrative assistance required to complete Alberta One Call requests ensuring homeowners, professional excavators and utility companies can dig safely.
This is currently a remote opportunity; however we are seeking a candidate based in Alberta - preferably Edmonton or Calgary.

• Previous experience within a Dispatch environment an asset; preferably within construction or utility industry
• Experience interpreting or reading location maps, sketches, prints or proficiency with CAD software an asset
• Experience with invoicing an asset
• Proficient within MS Office Suite of products
• Proficiency with Power BI an asset
• Knowledge of Province of Alberta geography
• Ability to take an ‘On Call’ shift in rotation
• Excellent verbal and written communications skills
• Superior customer service skills; customer focused both internally and externally, ability to handle both favorable and unfavorable customer interactions
• Strong attention to detail to produce high quality output in a fast-paced environment
• Ability to work well and maintain performance under pressure, with tight timelines & frequent demanding deadlines
• Ability to identify problems & situations, take appropriate actions, implement solutions or escalate
• Self-starter with strong organizational skills