ARE YOU THE ONE?

Our residents are at the heart of everything we do. We believe they should be able to choose how they live in later life. We are looking for an individual who shares our values and has great relationship management and communication skills.
It’s not important to have previous housing experience or worked with a vulnerable client group, having the right attitude, resilience, ability to problem solve with a willingness to learn will be key to success in this role.
Our housing leasehold and rented schemes are about providing older people with independence and security within a happy community. Residents look to us to provide them with a safe, well-maintained home and take the stress out of everyday life.
Anchor is proud to be an equal opportunity employer. We are proud to have an LGBT+ resident group, and also BAME, LGBT+ and Disabled colleague networks. These work closely with the organisation to celebrate diversity, address concerns, review policy and practice and empower their members. We recruit, train and promote without discrimination on the basis of race, religion, colour, sex or gender identity, sexual orientation, disability, age or other protected status. One of our values is ‘respect’, therefore we do not accept harassment or discrimination from any colleague, resident or third party.

Working with different individuals every day, a Location Manager’s job is incredibly varied, and no two days are the same. We connect with our communities in a variety of ways and when you join the housing team, you’ll need a good balance of heart and head to manage property matters and relationships with your residents.
The Location Manager is pivotal to the success, safety and smooth running of a location and you will need to feel confident taking the lead on managing relationships with key internal and external partners and stakeholders

You’ll be responsible for:

• Ensuring that the location is safe, and all health and safety checks and risk assessments are carried out in accordance with policies and procedures
• Managing any communal areas (for example: lounge, guest room, kitchen) and working with residents to enable them to love living in later life
• Partnering with our property colleagues and contractors to ensure residents’ homes are well maintained and repairs are completed to a high standard.
• Managing the location’s budget and service charge accounts
• Connecting with residents, signposting them to access health and social services
• Promote inclusion in social events both internally and in the wider community and encourage residents to engage with Anchor through the resident involvement initiatives to ensure they have a voice.
• Building resident confidence by ensuring our residents views are acted upon, managing expectations, and delivering on our commitments
• Resolve all complaints within service level agreement, ensuring the customer is kept informed throughout

To view a full job description for this role, please copy and paste the link below:
https://bit.ly/3X1HdXz