QUALIFICATIONS

• Minimum 2+ years of experience in spa, wellness, or hospitality management (required).
• Strong organizational and leadership skills with a hands-on approach.
• Excellent communication and customer service skills with a passion for luxury hospitality.
• Comfortable balancing administrative tasks with direct guest interactions.
• Flexible availability, with willingness to be on call.

THE ROLE

We are seeking an experienced and hands on Location Manager to oversee the daily operations of our spa while also managing front-of-house reception. This is a dynamic leadership role for someone who thrives in both guest-facing hospitality and operational management.

KEY RESPONSIBILITIES

• Oversee all day-to-day spa operations, ensuring a seamless guest experience.
• Welcome and assist guests at reception, handling bookings, check-ins, and check-outs.
• Lead and support a small team of therapists and staff, fostering a culture of professionalism and excellence.
• Monitor and maintain spa facilities, ensuring all areas meet luxury standards.
• Manage scheduling.
• Uphold service standards while addressing guest concerns with professionalism and care.
• Be available for on-call needs and flexible scheduling, including at least one weekend day.