REQUIRED QUALIFICATIONS:

• 2+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 1+ years of leadership experience

DESIRED QUALIFICATIONS:

• Financial industry experience with Lockbox or other Banking Operations
• Knowledge and understanding of Lockbox Operations department workflow processes
• Experience leading an operations team in a production environment
• Time management skills and ability to meet deadlines in a fast-paced environment
• Ability to anticipate and make timely and independent judgment to identify and resolve problems
• Ability to interact with all levels of an organization, including management
• Ability to motivate staff to prioritize work and provide performance feedback to staff
• Experience successfully collaborating with others in a change driven environment
• Experience driving process improvement efforts to gain efficiencies.
• Experience with capacity planning, forecasting, and measurements
• Ability to assess issues, make quick decisions, implement solutions, and influence change
• Ability to read correspondence accurately and be able to provide a written response
• Ability to provide strong customer service and handle service escalations
• Ability to develop customer and partner relationships
• Organizational, multi-tasking, and prioritizing skills
• Analytical skills with high attention to detail and accuracy
• Advanced Microsoft Office skills
• Advanced verbal, written, and interpersonal communication skills

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

WELLS FARGO RECRUITMENT AND HIRING REQUIREMENTS:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process

ABOUT THIS ROLE:

Wells Fargo is seeking an Associate Operations Manager to work the night shift in Lockbox Operations as part of our Global Operations team. Learn more about the career areas and lines of business at wellsfargojobs.com/career-areas

IN THIS ROLE, YOU WILL:

• Supervise a team of 10-15 Operation Specialists in the high-speed image capture/ scanning area.
• Responsible for moderately complex transactional and operational tasks such as processing servicing related tasks, identifying problems, improving service levels and develop metric to measure growth and performance
• Ensure timely completion, quality, and compliance within the operation area
• Work independently on moderately complex issues and projects
• Identify opportunities for process improvement and risk control development and escalates issues to senior management
• Provide training, performance, evaluation and coaching of less experienced team
• Make daily supervisory decisions and resolve moderately complex business issues related to team supervision, work allocation and daily operational tasks under direction of Operations management
• Leverage interpretation of policies, procedures, and compliance requirements
• Collaborate and influence all levels of professionals including senior managers
• Lead team to achieve objectives
• Manage allocation of people and financial resources for Operations
• Mentor and guide talent development of direct reports and assist in hiring talent