Lodge Attendant

at  FirstService Residential

JOB OVERVIEW:

TheLodge Attendantis responsible for opening and closing the facilities, enforcing policies and implementing procedures and program events.
Hourly Range:$17.50 - $19.50

SKILLS & EXPERIENCE:

• High school diploma or general education degree (GED).
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively to homeowners, vendors, contractors and other visitors.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT:

• Exposure to sun, wind, heat and cold.
• The noise level in the work environment is usually moderate.
• The employee must occasionally lift and/or move up to 45 pounds.
• While performing the duties of this job, the employee is occasionally required to stand, walk, sit, stoop, kneel, crouch or crawl and talk and hear.

ABOUT US:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.
Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

EXPERIENCE EXCEPTIONAL SERVICE WITH A FULFILLING CAREER IN PROPERTY MANAGEMENT WITH FIRSTSERVICE RESIDENTIAL.

To learn more about our company and culture, please visit www.fsresidential.com/california

YOUR RESPONSIBILITIES:

• Perform all opening procedures affiliated with Lodge and Spa Buildings:
• Turn off alarm
• Unlock all spa and lodge doors
• Turn on all lights, start music, turn on TVs –Bistro and Billiards room
• Hang flag (as needed)
• Record daily movie message
• Check phone messages and log to appropriate person
• Open umbrellas in pool area (as needed)
• Turn on Fire place (as needed)
• Straighten furniture in pool and outside areas
• Provide daily customer service to homeowners/guests by:
• Courteously greet customers with a smile as they enter and exit the facility
• Ensure every homeowner and their guests sign in
• Handle sign-ups for activities, events, classes and excursions and sell tickets for events
• Check out activity/sports equipment
• Answering and directing phone calls in a courteous and professional manner
• Distribute “Welcome Packages”, recording transponder and key fob information
• Obtaining property profiles and age verifications from homeowners.
• Handlingbasichomeowner issues in a polite and patient manner
• Walking the property for safety, maintenance and housekeeping issues and conducting Community Association Inspection Reports
• Accept and sign for deliveries and place on ARC/Admin desk for distribution
• Keep front desk, lobby and immediate loggia area clean and maintained
• Set-up and show movie 2 times a day.
• Check theater after movies for cleanliness – hand vacuum as needed.
• Check pool and spa temperatures.
• Cover, as needed, during mandatory breaks and lunches.
• Other duties, as assigned to insure a smooth operation.
• Take down flag at dusk if flagpole light is non-operational
• Perform nightly closing procedures:
• Check propane tanks to be sure they’re off (as needed)
• Ensure computers are turned off in computer room
• Turn off all TVs, Fireplaces, Lights
• Lock side gates
• Check and lock all doors
• Set building alarm.
• Front desk coverage at all times. When two or more lodge attendants are scheduled in an overlapping period, lodge attendants will take shifts operating the front desk.
• Ensure confidentiality between FirstService Residential, Board Members, homeowners and staff.
• Enforce all rules, regulations and policies as established by the Board of Directors.
• Inform Activities Director of any reservations or sign-ups for excursions or events.
• Answer basic questions that residents may have regarding facility usage and events.
• Perform room set-ups for reserved events per Activity Director’s request.
• Prepare, maintain and clean up of popcorn.
• Ensure that there is paper in photocopy, printer and fax on daily basis
• Basic office duties (photocopying, filing, faxing paperwork, etc.)
• Date and time stamp incoming correspondence; put on ARC/Admin desk for distribution.
• Report any issues or concerns residents may have to management.
• Report any issues or repairs to the Facilities Coordinator.
• Answer questions for potential homeowners.
• Direct written communication to Board of Directors, Finance Committee, Social Committee, and Rules and Regulations committee via management.
• Prepare and distribute incident reports when required.
• Keep all rooms neat and clean, to include but not limited to pushing in chairs, hand vacuum needed areas, put games and equipment away, books are returned to library, open and close umbrellas, arrange pool furniture in resort style, etc.
• Perform other duties as assigned.