Lodge Manager

at  Last Frontier Heliskiing

BELL2 LODGE IS SEEKING A YEAR AROUND LODGE MANAGER TO OVERSEE THE RESORT OPERATIONS LOCATED IN NORTHERN BC.

In winter we operate as Last Frontier Heliskiing providing world class dining and lodging to heliskiers from everywhere around the globe, when the rest of the year the resort offers Hotel, Restaurant, Gas Station services to road guest and contractors.
The Lodge Manager, reporting to the General Manager, is responsible for the safe, guest orientated and economical day to day operations of the lodge. Assumes complete responsibility of lodge. operations. The ideal candidate will have excellent communication and HR skills, strong problem-solving abilities, be a strong leader, and have a passion for providing exceptional customer service.

PREFERRED SKILLS AND CORE COMPETENCIES:

• Communicate effectively internally and externally, with guests, management, and employees.
• Supervision and delegation of duties to staff (all lodge departements).
• Friendly personality and genuine desire to host and craft a comfortable trip for our guests.
• Flexible, forward thinking, and solution oriented.
• Excellent time management skills, ability to multi-task, and attention to detail.
• Able to take direction, work independently, and as a part of a team.
• Record inventory accurately, and regularly communicate shortages with the manager.
• Responsible for all guest and staff billing. Including expenses made with float, company credit cards and/or on company accounts.
• Ensure Daily, Weekly and Monthly reports: accounts, inventories, time sheets and reconciliations are accurate and completed on time.
• Manages and explains all financial activities with reconciliations.
• Implement policies and procedures with a high standard of excellence on a regular basis.
• Maintain a professional, punctual, well groomed, and presentable appearance.
• Implementations of training to ensure high standards are maintained.
• Ensure all Lodge Operations meet or exceed Work Safe BC Standards.
• Extensively involved in guest management, hosting and dealing with complaints.
• Manage logistics of getting things in a time sensitive manner to and from the remote lodge.
• Maintain positive communication with Ski Ops, Suppliers, Hotel providers, Head Office, guest and all lodge employees. Encourage team work.
• Responsible for all stock (inventory), floor management and sales.
• Demonstrate sound financial acumen by adhering to effective stock management and financial administration processes.
• In charge of reservations, billing, overall lodge accounting.
• Work closely with the Bell 2 Guiding Managers, who report to the Director of Ski Operations.
• Work closely with Head Office team to ensure consistent quality of service is provided to Heliski guests
• Be available to guests. This will include dining, greeting and checking in with them. You are their main contact regarding all things Lodge related during their Heliski vacation.
• Familiar with all procedures related to the skiing program
• Ability to act as sales representative for Last Frontier when opportunity presents itself.

REQUIREMENTS:

• 2+ years in similar position in a remote Lodge.
• Background in luxury hospitality or fine dining.
• Hospitality/Tourism, Management or Business degree an asset.
• Strong administration skills.
• Intermediate to advanced understanding of Microsoft Office and Excel
• Experience with troubleshooting front and back end of PMS and POS systems
• Knowledge of Push Payroll system for scheduling, hiring documents and payroll
• Multiple languages are considered an asset.
• Serving it Right required.
• Food Safe Certificate an asset.
• First Aid an asset.
• Valid Drivers license required.
• Ability to lift 50 lbs when necessary.

Please refer the Job description for details