ABOUT US

Established in 2011, Samsung SDS Smart Logistics (part of the Korean multinational Samsung Group) is one of the fastest growing logistics service providers in the world and specializes in innovative logistics services by developing and applying optimized solutions and providing SCM consultancy to customers based on their own Cello platform. The company is active worldwide in 40 countries employing more than 4.500 logistics experts.

PROFILE

For this role, we are looking for a candidate with strong analytical skills and problemsolving attitudes.

He/she is a flexible and accurate quick problem-solver with a strong hands-on mentality, able to work in teams.

• Work experience of minimum 3 years in customer care
• Proven knowledge on transportation, warehousing and supply chain management
• Demonstrated ability to work collaboratively on cross-functional, multi-cultural teams
• Positive thinker with a “can do, will do” spirit and a change agent mentality
• Proven ability to meet deadline in a fast-paced dynamic environment.
• Good MS Office skills
• Good level of English (at least B1) and Italian mother tongue

Operations:

• Customer booking activities: booking and follow-up of external carriers and transportation services
• Support Sales, Customers and Agents on daily requests
• Optimize the order and load consolidation
• Monitoring of on-time deliveries and cost efficiency
• Finding solutions to satisfy customers transportation needs, dealing with capacity issues, managing uncertainty and changes in planned volumes

Reporting:

• Monitoring transportation processes: respect of loading date and time, planned delivery date
• Monitoring booking performance: customer answer lead-time, customer attitude, etc.
• Managing root causes and corrective actions with structured tools (action plan) in order to solve them definitively, keeping all actors committed