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Logistic Specialist_ Business Systems Optimization at MercedesBenz Customer Assistance Center Maastricht
Maastricht, Limburg, Netherlands -
Full Time

Start Date

Immediate

Expiry Date

06 May, 25

Salary

0.0

Posted On

06 Feb, 25

Experience

0 year(s) or above

Remote Job

No

Telecommute

No

Sponsor Visa

No

Skills

Accountability, Business Acumen, German, High Pressure, Customer Satisfaction, Analytical Skills, Logistics Systems

Industry

Logistics/Procurement

Description
Responsibilities
  • Safeguard and enhance knowledge of MBCAC/GLC processes, tools, and systems
  • Create and maintain documentation on knowledge and processes
  • Plan activities efficiently to meet SLAs and deadlines
  • Analyze, monitor, and report quality standards and KPIs to management
  • Deliver high performance in quality, KPIs, and customer experience for multiple markets
  • Support and lead project work packages, managing interdependencies and changes in scope, schedule, and costs
  • Apply a methodological and LEAN approach to problem-solving
  • Proactively identify and signal quality improvements and efficiency gains
  • Manage key account functions for multiple markets and business partners
  • Monitor quality and process adherence, understand customer concerns, and interact with business partners for accurate responses
  • Manage stakeholders effectively with good communication skills
  • Define, draft, and implement change requests in the PRM program
  • Maintain a can-do attitude and contribute ideas and proposal