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Logistics Account Manager at 828 Logistics

Sharonville, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Mar, 26

Salary

0.0

Posted On

23 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Freight Brokerage, Transportation Logistics, Negotiation, Problem Solving, Written Communication, Verbal Communication, Supply Chain Technologies, Multi-Tasking, Interpersonal Skills, Influencing, Self-Starting, MS Office Suite, Logistics Software

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Description Develop and grow relationships at multiple levels within client organizations Identify opportunities to expand business with current accounts Retain & grow a portfolio of customer accounts Act as a primary point of contact for customers, addressing needs and creating solutions Provide an exceptional customer experience with the support of 828’s best-in-class service delivery team Monitor and manage account performance, ensuring satisfactory performance to KPI’s & SLA’s Negotiate transactional and contractual pricing agreements with customers and carriers Manage service exceptions, communicate exceptions to customers & escalate issues internally as appropriate Stay apprised of industry trends and best practices to continuously improve service offerings Conduct business reviews & recommend strategies to drive growth and enhance customer satisfaction Requirements Qualifications: Demonstrated success in freight brokerage and transportation logistics Strong negotiation & problem solving skills Strong written and verbal communication Working knowledge of supply chain technologies Ability to multi-task in a fast-paced environment Effective communication and interpersonal skills with the ability to influence others both internally and externally Ability to self-start and independently manage workload Proficiency in MS Office Suite and logistics software Benefits: Career advancement opportunities and on-the-job training Medical, dental, vision and life insurance 401(k) company match program On-site gym facility Paid time off

Responsibilities

The Logistics Account Manager will develop and grow relationships with clients, identify opportunities for business expansion, and act as the primary point of contact for customer needs. They will also monitor account performance and negotiate pricing agreements.