• Monitor the day-to-day performance of the 3PL operation within the distribution centre.
• Oversee and analyse, goods receipt, put-away, storage, picking, packing, despatch and returns activities to ensure risk free operation levels.
• Monitor operational volumes against planned and expected activity levels.
• Ensure agreed processes, service levels and operational standards are consistently maintained.
• Liaise with the 3PL operational team to resolve issues, delays, discrepancies and exceptions.
• Identify operational risks and escalate issues that may impact customer service, cost, inventory or business performance.
• Support the smooth running of daily warehouse and distribution activities.
• Inventory ManagementMonitor inventory accuracy and investigate customer impacting stock discrepancies.
• Analyse stock movements, adjustments, variances, losses and other inventory exceptions.
• Monitor cycle counts, stock checks and stock reconciliation activities.
• Identify trends in inventory discrepancies and work with the 3PL to establish root causes.
• Ensure inventory-related processes and controls are being followed.
• Support investigations into damaged, missing, excess or unidentified stock.
• Maintain accurate records and reporting relating to inventory performance.
• KPI & Performance ManagementMaintain and monitor key logistics and supply chain KPIs.
• Track 3PL performance against agreed SLAs, KPIs and operational targets.
• Analyse daily, weekly and monthly performance reports for potential gaps and best service possible.
• Highlight performance trends, recurring issues and areas requiring management attention.
• Provide clear commentary and analysis alongside reporting rather than simply presenting data.
• Maintain dashboards and reporting tools to improve visibility of operational performance.
• Compliance & Non-ComplianceMonitor compliance with agreed operational procedures, SLAs, contractual requirements and internal policies.
• Review operational data and reports to identify instances of non-compliance.
• Flag, record and escalate compliance failures and operational exceptions.
• Work with the 3PL provider to establish root causes and agree corrective actions.
• Maintain an action log and monitor corrective actions through to completion.
• Identify recurring non-compliance and provide analysis and recommendations to prevent reoccurrence.
• Ensure relevant documentation and records are maintained accurately and consistently.
• Data Analysis & ReportingCollect, validate and analyse logistics and warehouse data from multiple sources.
• Identify trends, anomalies, inefficiencies and opportunities for improvement.
• Translate operational data into meaningful business insight.
• Prepare management reports and presentations covering operational performance, KPI achievement, compliance and key risks.
• Investigate data discrepancies and ensure reporting is accurate and reliable.
• Develop and improve reporting processes to reduce manual work and improve data visibility.
• Use data to support operational decision-making and continuous improvement initiatives.
• Continuous ImprovementIdentify opportunities to improve warehouse, inventory and distribution processes.
• Use data and operational insight to identify inefficiencies and potential cost savings.
• Support process improvement projects and implementation of corrective actions.
• Work collaboratively with the 3PL provider and internal teams to improve service levels and operational performance.
• Monitor the impact of improvement initiatives through relevant KPIs.
• Challenge existing processes where appropriate and provide evidence-based recommendations.

Key Working Relationships :

• The role will work closely with:3PL warehouse and operational management
• Internal Logistics and Supply Chain teams
• Transport and Distribution teams
• Inventory/Stock Control
• Customer Service
• Finance
• IT/Data teams
• Senior Management

Skills & Experience:

• EssentialExperience within a logistics, warehouse, distribution or supply chain environment.
• Strong analytical and numerical skills.
• Experience producing and interpreting operational KPI reports.
• Good understanding of warehouse and distribution processes, including inbound, outbound and inventory management.
• Experience identifying operational issues, exceptions and non-compliance.
• Strong Excel skills, including the ability to analyse large datasets and produce meaningful reports.
• Strong attention to detail and a methodical approach to problem solving.
• Excellent communication skills with the ability to work effectively with operational teams and management.
• Ability to manage multiple priorities and work effectively in a fast-paced distribution environment.
• DesirableExperience in a logistics analyst, supply chain analyst, warehouse analyst or similar role.
• Experience managing 3PL performance against SLAs and contractual KPIs.
• Experience with WMS or warehouse management systems.
• Experience with Power BI or other data visualisation/reporting tools.
• Knowledge of inventory control and stock reconciliation processes.
• Experience supporting audits, compliance reviews or operational investigations.
• Understanding of continuous improvement methodologies such as Lean or Six Sigma.

Personal Attributes:

• The successful candidate will be:Analytical and commercially aware.
• Highly organised and detail-oriented.
• Proactive in identifying problems rather than simply reporting them.
• Confident challenging operational performance when required.
• Comfortable working with both data and operational teams.
• Strong at communicating complex information clearly and concisely.
• Able to work independently while maintaining strong relationships with stakeholders.
• Resilient and capable of working in a busy distribution centre environment.
• Focused on accuracy, accountability and continuous improvement.

What Success Looks Like:

• Success in this role will be demonstrated through:Accurate and timely KPI and management reporting.
• Improved visibility of 3PL operational performance.
• Effective identification and resolution of operational issues.
• Strong inventory accuracy and control.
• Reduction in recurring non-compliance and operational exceptions.
• Consistent achievement of agreed 3PL SLAs and KPIs.
• Improved data quality and reporting efficiency.
• Strong collaboration between the business and 3PL provider.
• Identification and delivery of measurable operational improvements.
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