Are you an established Logistics Supervisor seeking the next step up in your career, or are you a Logistics Manager with ample experience in managing complex operations?
We are looking for a strong, decisive, strategic leader that can strengthen existing relationships with our current clients while managing a small team of customer service and logistic specialists. The ideal candidate will possess strong decision-making abilities, a proven track record in managing complex logistics operations, and a passion for improving supply chain efficiencies.
If you believe that you can thrive in a leadership role that drives both operational excellence and continuous improvement and lead a team to fulfil both short and long-term objectives, then this role could be for you.

QUALIFICATIONS

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration or related field.
• Minimum of 5 years’ experience in logistics preferably in the agricultural, food or chemical industry.
• Excellent communication and interpersonal skills.
• Proficiency in logistics and supply chain management software as well as excel.
• Strong mathematical capability with the ability to analyse data and make informed decisions.

SKILLS

• Strong problem-solving and critical thinking abilities.
• Ability to work under pressure and manage multiple priorities.
• Strong negotiation skills
• Strong leadership and team-building skills.
• Proficient in Microsoft Office suite and ERP systems.
• Knowledge of FIAS
  Job Types: Full-time, Permanent

Benefits:

• Company car
• Discounted or free food
• Free parking
• Life insurance
• On-site parking
• Private medical insurance
• Sick pay

Work Location: In perso

OVERVIEW OF ROLE

The Logistics and Customer Services Manager is responsible for overseeing the distribution of bulk fertilisers, specialty products and de-icers to the UK and Ireland. This role ensures efficient logistics management and exceptional customer service by coordinating with suppliers, hauliers and customers to meet their needs while adhering to safety regulations and environmental standards. This role will suit someone who is proactive, organised and hands-on.

KEY RESPONSIBILITIES

1. Logistics Management

• Plan and execute logistics strategies to optimise the supply chain for liquid bulk fertilisers.
• Procure and manage external hauliers ensuring contracts are in place and costs are well managed.
• Manage 3rd party storage locations ensuring contracts are in place and adhered to and any issues with deliveries are managed promptly.
• Coordinate transportation and storage of bulk raw materials and finished products to ensure timely delivery.
• Manage inventory levels, ensuring accurate forecasting and stock management, particularly at remote sites.
• Collaborate with production and commercial teams to align supply with demand.

1. Customer Service

• Act as the primary point of contact for customers regarding logistics and order enquiries.
• Address customer concerns and resolve issues in a timely manner.
• Develop and maintain strong relationships with key merchants and farmers to ensure loyalty and satisfaction.

1. Compliance and Safety

• Ensure compliance with all industry regulations including FIAS related to the handling and transportation of hazardous and non-hazardous materials.
• Ensure training of drivers is in place and safety protocols and practices are in place to minimise risks.
• Conduct regular audits and reviews of logistics processes to ensure adherence to safety and quality standards.

1. Team Leadership

• Manage and mentor a team of 6 logistics and customer service specialists, fostering a collaborative and high-performing environment.
• Provide training and development opportunities to enhance team skills and knowledge.
• Set performance metrics and conduct regular evaluations to track team effectiveness.

1. Continuous Improvement

• Analyse logistics operations and customer service processes, identifying areas for improvement.
• Implement best practices to enhance efficiency, reduce costs and improve customer experience.
• Stay updated with industry trends and advancements in logistics and customer service technologies.