LOGISTICS & DISPATCH SUPERVISOR

Location: Santry, Dublin
Company: Gourmet Food Parlour Catering Kitchen
We’re looking for a Logistics & Dispatch Supervisor to take charge of our catering delivery operations at Gourmet Food Parlour’s busy kitchen in Santry. If you’re highly organised, tech-savvy, and passionate about ensuring everything runs like clockwork, this could be the role for you.

SKILLS & EXPERIENCE

• Proven experience in logistics, dispatch, or delivery operations (hospitality or catering an advantage).
• Proficiency in dispatch software, GPS tracking systems, and Microsoft Office.
• Strong organisational skills with the ability to prioritise and manage multiple tasks.
• Excellent communication skills, both written and verbal.
• Customer-focused mindset with strong problem-solving skills.
• High attention to detail and accuracy.
• Valid driver’s licence with a clean record.

ADDITIONAL REQUIREMENTS

• Flexibility to work early mornings, weekends, and holidays when needed.
• Ability to thrive in a fast-paced environment and make quick decisions under pressure.

KEY RESPONSIBILITIES

• Schedule and coordinate catering delivery drivers to meet daily and event requirements.
• Optimise routes and track deliveries using dispatch software and GPS systems.
• Maintain accurate driver rosters and ensure shift coverage.
• Serve as the primary point of contact for drivers, kitchen staff, and clients.
• Ensure orders are accurately prepared, packed, and meet quality standards.
• Manage and resolve delivery issues promptly.
• Keep detailed delivery and performance records, and prepare operational reports.
• Collaborate with kitchen and sales teams for event planning and special requests.
• Provide exceptional customer service, including post-delivery follow-ups.
• Assist in onboarding and training delivery staff.