Responsibilities

What You’ll Be Doing

• Processing customer, internal, project, and return shipments.
• Preparing & racking IT equipment ready for remote configuration.
• Applying configurations to IT equipment using established automated systems and documented processes.
• Picking, packing, labelling, and preparing goods for dispatch. Regularly lifting boxes up to 25kg.
• Booking domestic and international shipments with approved carriers.
• Preparing shipping documents such as commercial invoices, packing lists, and waybills.
• Updating shipment, inventory, and order information in business systems.
• Requesting & reviewing quotes for goods and services from various suppliers, entering Purchase Requisitions.
• Receiving and booking in inbound goods.
• Supporting stock checks, cycle counts, and inventory accuracy.
• Tracking shipments and helping resolve delivery issues or carrier exceptions.
• Working with internal teams to answer shipment and order queries.
• Supporting process improvements across logistics and fulfilment activities.

Qualifications

What We’re Looking For

We are looking for someone who is organised, accurate, and comfortable working with telecommunications IT equipment, stock, and documentation.

You should have:

• 1+ years’ experience working in a supply chain position.
• Strong attention to detail, understands the importance of serial number control.
• Good communication and organisational skills.
• Confidence using business systems and Microsoft Office, especially Outlook and Excel.
• The ability to manage multiple tasks and work to deadlines.
• A proactive approach to solving problems and improving processes.
• Experience with international shipping, customs documentation, ERP/WMS systems, Salesforce, Rootstock, FedEx, DHL, UPS, or similar platforms would be useful, but full process training will be provided.

What Would Be Advantageous

• Experience preparing commercial invoices or export documents.
• Knowledge of Incoterms, HS codes, country of origin, or customs requirements.
• Experience with inventory counts, returns processing, or stock reconciliation.
• Familiarity with regulated goods or compliance-controlled shipment processes.
• Experience handling telecommunications IT equipment & terminology, OSI model.
• Experience with Salesforce, Rootstock, Remedy, FedEx, DHL, UPS, or similar carrier platforms.

About You

You will be someone who:

• Takes pride in accuracy and getting things right first time.
• Enjoys working in a hands-on operational role.
• Can balance warehouse activity, system updates, and communication with internal teams.
• Is reliable, organised, and comfortable following processes.
• Looks for ways to improve how work is done.
• Works well in a small team and is willing to support wider business priorities.