The Logistics - Capacity Manager is responsible for carrier account management. Hirschbach Solutions believes in high customer service, therefore, the Logistics - Capacity Manager must be willing and able to invest in ensuring the highest level of service is achieved at all time.

What you will be doing:

• Effectively manages strong relationships with contract carriers
• Develop an organized list of carriers and the type of relationship with them
• Publish key contact info for dispatchers as well as desired lanes and rates
• Focus on continuous new carrier acquisition and develop a plan to contact them regularly to determine relationship level.
• Develops a cadence for approaching a carrier base when loads become available
• Check with regular carriers that have been booked previously
• Blast email carriers for available equipment
• Post available loads on web load boards we subscribe to
• Make necessary outbound phone calls to secure coverage
• Effectively communicate performance expectations to carriers for each load
• Automated tracking is required because it’s required by our customers
• Participates in carrier performance reviews
• Identifies and implements opportunities to increase efficiency and profitability.
• Work with a “Can’t Stop, Won’t Stop” approach to ensure our customer’s freight gets handled as expected by Hirschbach Solutions.
• Other duties as assigned including proactively assisting others in achieving the organization’s objectives.

Talent Requirements:

• High school diploma or equivalent in education, paired with relevant professional experience.
• Bachelor’s Degree in Transportation/Logistics/Supply Chain, or a related field is preferred.
• Ability to process information with high levels of accuracy and energy
• Ability to multi-task and prioritize workload.
• Computer proficiency and ability to navigate between multiple programs.
• Demonstrates and “All In to Win” attitude and performances displays self-motivation and a strong desire to learn within an unpredictable and demanding environment.

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• Effectively manages strong relationships with contract carriers
• Develop an organized list of carriers and the type of relationship with them
• Publish key contact info for dispatchers as well as desired lanes and rates
• Focus on continuous new carrier acquisition and develop a plan to contact them regularly to determine relationship level.
• Develops a cadence for approaching a carrier base when loads become available
• Check with regular carriers that have been booked previously
• Blast email carriers for available equipment
• Post available loads on web load boards we subscribe to
• Make necessary outbound phone calls to secure coverage
• Effectively communicate performance expectations to carriers for each load
• Automated tracking is required because it’s required by our customers
• Participates in carrier performance reviews
• Identifies and implements opportunities to increase efficiency and profitability.
• Work with a “Can’t Stop, Won’t Stop” approach to ensure our customer’s freight gets handled as expected by Hirschbach Solutions.
• Other duties as assigned including proactively assisting others in achieving the organization’s objectives