SUMMARY

Salary:
Competitive
Team:
Customer Service and Inside Sales
Location:
Canada - Toronto Office

ABOUT US:

Dyson is a global technology enterprise. We’re growing fast and our ambition is huge – more categories, more locations and more people. Dyson launched in Canada in 2006 with our headquarters in the heart of Toronto, where we’ve been recognized as one of the top employers to work for. In recent years, we’ve expanded our reach and grown exponentially across many teams, from digital and direct, to field sales, and our growing number of Dyson Demo stores.
We’re committed to our campus culture and want to have people collaborating, developing, and learning from each other. By having everyone on campus together, we have been able to nurture a fantastic social and dynamic environment

This is a fixed term role through May 2026.

Researches, analyses and distributes findings for Logistics related customer claims.

• Oversee day to day Customer claims resolution
• Serve as the main point of contact for our Accounts Receivable team in investigating customer deductions related to shortages, damage and routing guide compliance.
• Furnishes information on any after ship issue such as providing proof of delivery or pickup, damage and shortage claims and routing guide violations.
• Works closely with A/R, Logistics Managers, Sales and Account Manager to promptly research information to assist in resolving customer issues.
• Completes related records, reports, and documentation.
• Participate in monthly Logistics budget meetings and provide support when needed
• Provide accurate, meaningful, and timely reporting
• Own data collection and root cause analysis for all Logistics related customer deductions.
• Create and maintain dashboards to be shared with varying audiences
• Deliver weekly, monthly and ad hoc reporting to support Dyson deduction reduction goals
• Document and report chargebacks that are caused by our 3PL partners working with the Logistics Analyst and Logistics Managers to recover these funds.
• Collaborate with key internal and external partners
• Review retailer routing guides and document violation claims with 3PL and internal Dyson partners as needed
• Analyze compliance-related chargebacks and recommend corrective actions as appropriate.
• Communicates with account managers and customer with regards to any account problems while discussing customer concerns and suggestions.