ACT Group of Companies is a leader in IT Asset Disposition providing high security data sanitisation services as well as installation, decommissioning and the remarketing of ICT equipment. Our clients include Australia’s largest Government and corporate organisations.
We are one of the largest and most respected leaders in our field with a vision to become the most successful and respected ICT disposal services organisation in Australia.

TYPICALLY, YOU WILL BE RESPONSIBLE FOR:

• Schedule all collections received through the CRM system
• Liaise with clients to pack equipment on site for pick up
• Liaise with couriers or onsite staff to pick up collections
• Liaise with security and docks for building access
• Liaise with the warehouse to ensure timely arrival of collections
• Schedule deliveries via the despatch register into calendars
• Manage driver collection/pick up schedule
• Receive customer emails relating to collections checking for errors and responding to clients as necessary
• Take incoming customer calls and provide appropriate solutions
• Supply and update collections paperwork to couriers, drivers and upload completed records into CRM
• Support the warehouse receiving staff in the identification of incoming equipment
• Resolving issues with freight and couriers
• Support reception duties from time to time

TO BE SUCCESSFUL FOR THIS ROLE YOU MUST HAVE:

• A knowledge of couriers is highly desirable.
• High organisational skills and ability to manage multiple tasks at the same time.
• Ability to prioritise own workload.
• Strong communication skills.
• Well-developed skills in the application of Microsoft Office Suite and CRM systems.
• An administrative background.
• Must be detail-oriented.
• Self-motivated