Job Overview

We are seeking a dynamic and detail-oriented Customer Service & Logistics Administrator to join our team. In this vital role, you will be the backbone of our supply chain operations, ensuring seamless coordination between customer service and logistics functions. Your proactive hands-on approach will help optimise order processing, manage transportation and warehouse activities, and deliver exceptional support to our clients and internal teams. This position offers an exciting opportunity to contribute to process improvements, enhance supply chain efficiency, and foster a collaborative environment that drives success.

Responsibilities

• Managing customer emails and calls relating to order tracking, deliveries and returns. Providing our customers with excellent customer service, accurate updated and delivery times/POD's.
• Working closely with the warehouse and product team to investigate stock discrepancies and inventory adjustments
• Liaising with our third party couriers regarding collections, deliveries and failed shipments, ensure issues are rectified quickly and effectively and managing claims when required.
• Liaising with customers who purchase through Amazon
• Take ownership of the end-to-end returns process, including checking returned goods and updating stock levels
• Monitoring back orders and live shipments in the system, to ensure we meet our next day SLA - taking action where issues arise.
• Working closely with internal teams, couriers and other stakeholders to resolve problems
• Supporting general stock control and logistics administration

Requirements

You should have:

• Previous experience in customer service, administration or logistics roles
• Good written and verbal communication skills
• Strong attention to detail and the ability to manage multiple priorities
• Good IT skills, with the ability to understand and manage multiple systems
• A proactive approach to problem-solving
• The ability to work independently and take ownership of tasks, while also being part of a team and working closely with internal and external stakeholders
• Experience with stock, inventory, returns, deliveries or courier management would be advantageous