Description

• Competitive remuneration + salary packaging benefits (means you keep more after tax)
• Permanent Max Term Position (5 Months)
• Bankstown Airport location with parking
• Full training provided – learn how to oversee an aviation operation!
• 4 days on 4 days off!

CareFlight is an Australian “for purpose” aeromedical organisation voted consistently as one of Australia’s most trusted Brands. Our mission is to save lives, speed recovery and serve the community through delivering our charitable social purpose.
Proudly a 2023 HRD 5 Star Employer of Choice, we operate across Australia, with major base locations in NSW, and the NT. Our specially trained doctors, nurses, paramedics and aircrew use helicopters, turbo prop aircraft, aeromedical jets and patient transport vehicles to provide critical support to over 8,500 patients each year. We also deploy medical professionals and aircraft in support of defence, government and commercial contracts, and energy and resource sector sites.

THE ROLE:

We currently have an opportunity for an Operations Coordinator to join the organisation and coordinate aeromedical resources in a fast-paced mission critical team.
Reporting to the Head of Eastern Operations the key objective for this role will be to ensure a customer centric approach is applied with all client interactions, and all coordination responsibilities are performed in an efficient safe, professional and expedient manner.

ROLE RESPONSIBILITIES:

• Receiving patient medical referral information from customers on initial contact.
• Activating the most appropriate assets and crew resources for the mission.
• Coordinating ground transport components and any companion / relative travel.
• Monitoring timings and flight progress, including service delivery failures.
• Maintaining communication with stakeholders regarding incoming flights / patients / clinical status.
• Coordinating patient transfer from one mode of transport to another as appropriate.
• Collect and collate mission and other data for internal/external KPI reporting.
• Progressively entering case information into database.
• Producing various reports, including daily status reports.
• Conducting handover to next shift in a thorough and careful manner.

TO BE SUCCESSFUL IN THIS ROLE YOU WILL HAVE THE FOLLOWING:

Essential

• Previous experience in a logistics environment.
• Ability to prioritise workload in a multi-disciplinary environment.
• Ability to work autonomously and as part of a team under pressure.
• Effective interpersonal, communication and problem-solving skills.
• Proven IT skills in a range of applications and data entry (including typing skills).
• Ability to multi-task, strategise and prioritise.

Desirable

• Prior experience in a patient dispatch or retrieval role (air or road).
• Prior experience in aircraft operations / scheduling.
• Holds qualifications in emergency communications and / or logistics.
• Knowledge of aviation-based systems such as Air Maestro or similar.