CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model .

THE IDEAL CANDIDATE WILL POSSESS THE FOLLOWING SKILLS, EXPERIENCE, AND QUALIFICATIONS:

• Excellent customer service attitude
• Willingness to learn and take on new challenges
• Superior written and verbal communication skills
• Exceptional organisation skills and strong attention to detail
• The ability to handle multiple tasks and operate well under pressure
• High level of computer literacy with proficiency in Microsoft Office Suite
• Experience with SAP, TMS and CRM Systems highly regarded
• Logistics Experience highly regarded

WE ARE AN EQUAL OPPORTUNITY EMPLOYER, AND WE ARE COMMITTED TO DEVELOPING A DIVERSE WORKFORCE IN WHICH EVERYONE IS TREATED FAIRLY, WITH RESPECT, AND HAS THE OPPORTUNITY TO CONTRIBUTE TO BUSINESS SUCCESS WHILE REALIZING HIS OR HER POTENTIAL. THIS MEANS HARNESSING THE UNIQUE SKILLS AND EXPERIENCE THAT EACH INDIVIDUAL BRINGS AND WE DO NOT DISCRIMINATE AGAINST ANY EMPLOYEE OR APPLICANT FOR EMPLOYMENT BECAUSE OF RACE, COLOR, SEX, AGE, NATIONAL ORIGIN, RELIGION, SEXUAL ORIENTATION, GENDER IDENTITY, STATUS AS A VETERAN, AND BASIS OF DISABILITY OR ANY OTHER FEDERAL, STATE, OR LOCAL PROTECTED CLASS.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at recruitment@brambles.com.

KEY RESPONSIBILITIES MAY INCLUDE:

• Oversee the execution of order processing to ensure on-time deliveries to customers and monitor logistics performance.
• Manage dedicated fleets and transportation routes, ensuring compliance with delivery schedules and minimizing disruptions.
• Serve as a key point of contact for customers, addressing queries, managing urgent requests, and resolving logistics-related issues in real-time.
• Support central teams in managing and resolving logistics-related incidents, ensuring minimal impact on service levels.
• Track performance metrics related to on-time deliveries, transport quality, and customer satisfaction. Proactively address any variances.
• Identify opportunities to improve logistics processes, optimize costs, and enhance service delivery through collaboration with internal teams and third-party providers.
• Collaborate with customer service, sales, and supply chain teams to ensure alignment of logistics activities with broader business goals.

THE KEY RESPONSIBILITIES OF THIS ROLE INCLUDE:

• Resolve operational queries from Internal and External stakeholders to provide a one-stop shop for the logistics inbound calls, and emails
• Monitor the service performance of Logistics Providers, to ensure all movements are completed, in full, on time and that any delayed movements are pro-actively communicated
• Investigate, record, and perform root cause analysis of Logistics service failures and complaints within agreed timelines
• Promote a safety-first culture through training, incident reporting, and ensuring compliance with Safety and COR standards
• Collaborate with Operations, Digital, Planning, and Sales teams to ensure the logistics operation provides the best-in-class service
• Participate in continuous improvement initiatives within logistics, implementing best practices to enhance efficiency, quality, and cost-effectiveness across the end-to-end logistics operation

SKILLS TO SUCCEED IN THE ROLE

Active Learning, Adaptability, Cross-Functional Work, Curiosity, Digital Literacy, Emotional Intelligence, Empathy, Initiative, Problem Solving