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Logistics Coordinator + Customer Care at NFI LLC
, , Singapore -
Full Time

Start Date

Immediate

Expiry Date

11 Jan, 26

Salary

0.0

Posted On

13 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Logistics Management, Customer Care, Active Listening, Attention to Detail, Communication, Problem Solving, Relationship Building, Team Collaboration, Customer Satisfaction, Report Generation, Time Management, Adaptability, Reliability, Online Ordering Logistics, Performance Target Achievement, Customer Interaction

Industry

Description
Atlas is building the operating system for restaurants. Atlas is the easiest way to start, run and grow any restaurant online and offline. We are the team that previously built Grain, a venture-backed online restaurant, to millions in revenue. Team and investors are from Grain, Accenture, Microsoft, Udacity, McKinsey, Salesforce, Y Combinator and others. atlas.kitchen Read our hiring memo here. Role information We are looking for someone to manage logistics operations and all merchant requests from end to end, solving them quickly, maintaining high standards in all interactions and driving customer satisfaction and NPS up. Team: Customer Care Location: Remote Working hours: This role is a full-time role, with 5-day workweek, and days subject to change. Main Responsibilities Handle logistics for ongoing delivery orders. Handle logistics claims for incidents reported by merchants. Send summarised reports with main metrics for the logistics team. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Manage large amounts of incoming messages from merchants. Meet personal/logistics team performance targets. Build sustainable relationships and trust with customer accounts through open and interactive communication. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to delight customers. Any other ad hoc tasks as assigned from time to time. Team service levels NPS (target = 75) First response time (target =
Responsibilities
Manage logistics operations and handle all merchant requests from end to end. Ensure high standards in interactions and drive customer satisfaction.