area of ​​responsibility

• They process incoming customer inquiries by phone and email.
• They find solutions to customer problems and ensure their implementation.
• They maintain and update customer data in internal systems.
• They work closely with other departments to ensure optimal customer service.
• They provide support in optimizing customer service processes.
• They ensure that customer inquiries are handled promptly and professionally.

Requirements profile

• Experience in customer service or a comparable position.
• Excellent communication skills and service orientation.
• Proficient use of common office applications and CRM systems.
• Independent and structured work style.
• Friendly and professional demeanor towards customers.