Logistics Coordinator at Day & Ross

Town of Hartland, New Brunswick, Canada -

Full Time

Start Date

Immediate

Expiry Date

06 Jul, 26

Salary

0.0

Posted On

07 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Logistics coordination, Customer relationship management, Transportation industry knowledge, Freight brokerage, 3PL, Data entry, Problem solving, Time management, Communication, Mercury Gate, Truck Mate, AS400, MS Outlook, MS Excel, MS Word, Customs documentation

Industry

Truck Transportation

Description

You belong at Day & Ross. Logistics Coordinator Full-Time Hartland, NB (Hybrid) The Logistics Coordinator ensure a positive customer experience in the movement of orders throughout North America, through carrier partners, including Day & Ross, with a focus on Customer Relationship to grow business while delivering an, on-time service, protection of revenue and margin, while meeting and striving to exceed service expectations. How You’ll Help: * Receive, review, and process booking information from customers in order to identify and confirm appropriate routes, and verify service requirements. * Documentation completion including proofing, approval & submission of Load Tenders & BOL. * Understand the wide array of capabilities and scheduled of designated carriers and make appropriate matches to customer requirements. * Understand transportation and industry market conditions throughout North America; seasonal vs. non-seasonal and communicate with the entire team issues that could impact operations as a whole. * Strong understanding of the trucking industry and knowledge of customs bond, customs documentation for transborder movements. * Maintain strong relationships, demonstrate consistent, positive energy with all internal and external stakeholders. * Experience in Transportation, over the road and intermodal. * Coordinate carrier bookings, following throughout the duration of the order, and communicating with the customer on shipment status. * Responsible for the timely, accurate and appropriate escalation of issues. * Work with carriers, dispatchers, managers, and customers in order to quickly resolve issues in the most efficient manner. * Experience in Transportation Software (Mercury Gate, Truck Mate, AS400) * Other related duties as may be required. Your Skills and Experience: * Post secondary education, preferably in business, transportation, supply chain and logistics management is considered an asset. * Professional Industry Certifications such as SCMP, CITT and CTB will be considered an asset. * Previous experience in transportation, freight brokerage and 3PL (third party logistics) is strongly preferred. * A suitable combination of post secondary education and transportation experience may be considered. * Exceptional customer service and relationship management skills. * Advanced communication skills including the ability to relay information (verbal and written) between several parties and deliver a positive customer experience. * Strong aptitude and skills with computers, including accuracy and efficiency in data entry and the use of MS Outlook, Excel & Word. * Experience with AS400 and Mercury Gate an asset. * Troubleshooting and problem solving skills, with the ability to evaluate current situation, respond quickly to changing requirements, and execute accordingly. * Strong organizational and time management skills, including the ability to work under pressure in a fast paced setting, multitask and prioritize in a deadline driven environment; appropriate sense of urgency. * Ability to work independently and to collaborate with others to meet customer expectations. * Ability to work flexible hours to meet customer needs both locally and internationally. * Able to work with little supervision To apply, visit our Careers page at dayross.com. If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. About Day & Ross From a single truckload of potatoes in the 1950s to a fleet of thousands, Day & Ross has grown to become one of the largest transportation and logistics providers in North America. With over 7,500 team members on and off the road in the US and Canada, we offer a diversified portfolio of freight and delivery solutions, including LTL, Truckload, Residential, Dedicated Fleet Solutions, and Logistics. We believe our people are our greatest strength. For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies. We’ve also been named a Top Company for Women to Work for in Transportation since 2018. Our recognition reflects the family values we share with our parent company, McCain Foods Limited. As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply. Day & Ross is committed to ensuring equal access and participation for people with disabilities and meeting their needs in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Accessible Canada Regulations and in alignment with our business practices, capabilities, and values. #LI-Hybrid

Responsibilities

The Logistics Coordinator manages the movement of orders across North America by coordinating with carrier partners and ensuring timely service. They are responsible for processing bookings, maintaining accurate documentation, and resolving operational issues to meet customer expectations.