Understand patient mobility, special needs and staff rosters to allocate appropriate resources effectively.
Follow the protocols set out for day control to ensure a uniform way of working across the team.
Manage time efficient routes on a daily basis, making effective use of resources in order to meet patient requirements.
Deal with all routine routes in a timely manner so that an appropriate response is provided.
Liaise with the management team to identify any potential problems.
Treat all callers with respect, courtesy and cordiality, whilst obtaining relevant accurate information quickly.
Coordinate and provide support to Ambulance Care Assistants and Emergency Medical Technicians and liaise with customers to ensure an excellent service is offered and delivered.
Ensure utilisation is managed to the highest levels whilst managing costs to the KPIs set.
Carry out Administration and ensure that record keeping is kept to a high standard.
Promote a high level of morale, ensuring the team remain customer focused, whilst maintaining integrity at all times.
Ensure the contracted service is delivered on a timely basis to the required standard in line with policies and procedures.
Organise and allocate resources to optimise service delivery.
To attend Back to the Floor days with the crews periodically.
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