ABOUT US

Established in 2011, Samsung SDS Cello Logistics (part of the Korean multinational Samsung Group) is one of the fastest growing logistics service providers in the world and specializes in innovative logistics services by developing and applying optimized solutions and providing SCM consultancy to customers based on their own Cello platform. The company is active worldwide in 40 countries employing more than 4.500 logistics experts.

PROFILE

We are looking for a customer-focused candidate with a proactive mindset and a passion for solving issues to maximize customer satisfaction. The ideal candidate is hands-on, persistent, and a flexible problem-solver with experience in supply chain, distribution, warehousing, or e-commerce.
Strong communication, analytical, and persuasion skills are essential, along with a solution-oriented approach to tackling challenges and driving improvements.

Furthermore we’re looking for someone with:

• 1–3 years of experience in a relevant logistics or supply chain role.
• Experience with ERP systems (preferred).
• Proficient in English with strong communication skills.
• Strong proficiency in MS Office (Excel, Word, PowerPoint).
• Willingness to travel regularly between our sites in Breda, Delft, and Schiphol (main worklocation is Schiphol)

Don’t tick all of the boxes? We still would like to see your resume!

As a Logistics Coordinator, you will oversee the daily operations of Samsung Benelux’s rapidly growing webshop, ensuring smooth alignment with carriers, warehouses, and customer service. You’ll manage order processing, handle logistics-related tickets, and oversee returns to ensure fast and accurate resolution.
Proactively addressing issues will be key—you’ll identify root causes, resolve problems efficiently, and suggest process improvements to enhance overall performance. Claim management and tracking key logistics KPIs will also be part of your role, ensuring timely delivery and customer satisfaction.
You’ll analyze customer feedback and NPS responses, working with carriers to address concerns and reporting insights to management. Additionally, you’ll participate in operational meetings and provide backup support to other E-commerce Logistics Coordinators, ensuring seamless operations even during peak periods.