Logistics Coordinator – Food at Breadfast

Cairo, Cairo, Egypt -

Full Time

Start Date

Immediate

Expiry Date

16 Mar, 26

Salary

0.0

Posted On

16 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Logistics, Delivery Operations, Performance Tracking, Problem-Solving, Vendor Management, Routing, Dispatching, Compliance, Safety Guidelines, Operational Bottlenecks, Order Fulfillment, Field Operations, Metrics Tracking, Device Support, Vehicle Support, Audit

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Role Objectives: The Logistics Coordinator – Food is responsible for managing daily delivery operations within assigned zones to ensure smooth and efficient order fulfillment. The role focuses on monitoring Delivery Associate (DA) performance, resolving on-ground challenges, managing vendor-related issues, and ensuring adherence to service-level standards (SLAs). Roles & Responsibilities: Daily Operations Management: Oversee daily field operations and ensure readiness of Delivery Associates. Track performance metrics such as attendance, login rates, acceptance, on-time pickup, and delivery completion. Identify and address operational bottlenecks such as vendor delays, traffic issues, or app challenges. DA Standards & Compliance: Conduct pre-shift checks for appearance, equipment, and app readiness. Perform spot audits and ensure adherence to safety and conduct guidelines. Issue Handling & Support: Serve as the first point of contact for DA-related issues such as device or vehicle failures and order disputes. Coordinate with relevant teams for quick resolutions and redeployments. Vendor Complaints Management: Log and investigate vendor complaints, ensuring timely resolution within SLA. Collaborate with Vendor Operations to identify recurring issues and prevent reoccurrence. Routing & Dispatch Support: Validate delivery assignments and ensure efficient dispatching. Support real-time adjustments during peak hours to maintain performance targets. Required Education, Knowledge, and Skills: Bachelor’s degree in Business Administration, Logistics, Supply Chain, or a related field. 1–2 years of experience in logistics, delivery operations, or last-mile coordination (preferably in FMCG or e-commerce). Understanding of delivery operations and logistics workflows. Familiarity with route planning, dispatching systems, and performance tracking tools. Problem-solving mindset and ability to respond quickly to on-ground challenges.

Responsibilities

The Logistics Coordinator – Food manages daily delivery operations to ensure efficient order fulfillment and monitors Delivery Associate performance. They address operational challenges, manage vendor issues, and ensure compliance with service-level standards.