Logistics Specialist

Own the physical flow of service parts and tools across a multi-country Middle East & Africa operation in the medical devices sector: shipping and freight, third-party logistics (3PL) through warehouse operations, customs and trade compliance, and stock and inventory control. The role is the dedicated logistics specialist within a small, high-volume service operations team and to support order management, procurement and invoicing during peaks and absences.

Key Areas of Responsibility

• Plan and execute all outbound and inbound service-part shipments (air, sea, road), selecting routing and freight partners for cost and speed.
• Prepare and control shipping documentation: commercial invoices, packing lists, etc.
• Fast-track warranty and contract orders and manage last-minute shipment changes through ETD follow-up in ERP.
• Track shipments end-to-end, issue ASN before arrival, and keep ETD/ETA updated in ERP.
• Optimize freight spend across carriers, routes and consolidation opportunities.
• Act as the daily interface with the third-party logistics (3PL) provider: bookings, warehouse instructions, discrepancy resolution and follow-up performance.
• Monitor 3PL service levels, escalate and remove bottlenecks, and support contract and process improvement initiatives.
• Manage customs clearance across Middle East & Africa markets, covering country-specific import requirements (conformity assessment programs, LC/forex controls, import permits).
• Maintain compliant import/export records for medical devices and coordinate with brokers and authorities to prevent clearance delays.
• Run periodic inventory reconciliation between ERP and the warehouse and post goods receipts (GRN).
• Reduce back orders, monitor slow-moving stock, and execute approved scrap/destruction with full documentation.
• Drive damage and loss prevention across storage and transport.
• Support the order management desk across the full order cycle: order intake and order acknowledgement, requisitions, vendor purchase orders, invoicing, credit notes and payment follow-up.
• Cover the order desk during peaks, leave and absences, maintaining agreed response standards.
• Support operations dashboards and periodic performance reporting.

Qualifications & Experience

• 3–5 years in logistics / supply chain operations, ideally in medical devices, healthcare or another regulated industry.
• Hands-on experience with freight forwarding, Incoterms, letters of credit and customs clearance in Middle East and/or Africa markets.
• Working knowledge of ERP systems (order-to-cash and inventory modules) and strong Excel skills; CRM exposure is a plus.
• Experience managing or working with a 3PL provider is a strong advantage.
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