Supervise and coordinate daily operational activities to ensure smooth and efficient business operations.• Lead, guide, and support operational teams to achieve productivity, quality, and performance targets.• Monitor daily workflows, schedules, workloads, and resource allocation.• Ensure operational procedures, company policies, safety standards, and quality requirements are consistently followed.• Track operational KPIs, productivity, service levels, costs, and performance indicators.• Identify operational issues, bottlenecks, and inefficiencies and implement appropriate corrective actions.• Coordinate with Operations, Sales, Finance, HR, Procurement, Warehouse, and other departments.• Manage employee schedules, attendance, task assignments, and daily workforce requirements.• Provide coaching, training, guidance, and performance feedback to team members.• Conduct regular team meetings and communicate operational priorities, targets, and business updates.• Handle operational incidents, customer concerns, service issues, and escalations professionally.• Monitor inventory, equipment, materials, and other operational resources where applicable.• Support process improvement, automation, cost reduction, and operational efficiency initiatives.• Prepare daily, weekly, and monthly operational reports for management.• Maintain accurate operational records, documentation, procedures, and performance reports.• Coordinate with suppliers, contractors, customers, and external partners when required.• Support audits, compliance activities, risk management, and business continuity procedures.• Ensure operational activities are completed within agreed timelines, budgets, and quality standards.• Identify opportunities to improve team productivity, service quality, customer satisfaction, and operational performance.✅ Requirements• Proven experience in operations supervision, operations management, team leadership, or a related role.• Strong understanding of daily operations, workflow management, workforce coordination, and performance management.• Previous experience supervising and managing operational teams.• Strong leadership, communication, coaching, and interpersonal skills.• Excellent organizational and time-management abilities.• Strong problem-solving and decision-making skills.• Experience monitoring operational KPIs, productivity metrics, service levels, and performance reports.• Ability to manage multiple priorities and operational issues in a fast-paced environment.• Experience with ERP, CRM, inventory, workforce management, or operations
Responsibilities
Supervise and coordinate daily operational activities to ensure smooth and efficient business operations.• Lead, guide, and support operational teams to achieve productivity, quality, and performance targets.• Monitor daily workflows, schedules, workloads, and resource allocation.• Ensure operational procedures, company policies, safety standards, and quality requirements are consistently followed.• Track operational KPIs, productivity, service levels, costs, and performance indicators.• Identify operational issues, bottlenecks, and inefficiencies and implement appropriate corrective actions.• Coordinate with Operations, Sales, Finance, HR, Procurement, Warehouse, and other departments.• Manage employee schedules, attendance, task assignments, and daily workforce requirements.• Provide coaching, training, guidance, and performance feedback to team members.• Conduct regular team meetings and communicate operational priorities, targets, and business updates.• Handle operational incidents, customer concerns, service issues, and escalations professionally.• Monitor inventory, equipment, materials, and other operational resources where applicable.• Support process improvement, automation, cost reduction, and operational efficiency initiatives.• Prepare daily, weekly, and monthly operational reports for management.• Maintain accurate operational records, documentation, procedures, and performance reports.• Coordinate with suppliers, contractors, customers, and external partners when required.• Support audits, compliance activities, risk management, and business continuity procedures.• Ensure operational activities are completed within agreed timelines, budgets, and quality standards.• Identify opportunities to improve team productivity, service quality, customer satisfaction, and operational performance.✅ Requirements• Proven experience in operations supervision, operations management, team leadership, or a related role.• Strong understanding of daily operations, workflow management, workforce coordination, and performance management.• Previous experience supervising and managing operational teams.• Strong leadership, communication, coaching, and interpersonal skills.• Excellent organizational and time-management abilities.• Strong problem-solving and decision-making skills.• Experience monitoring operational KPIs, productivity metrics, service levels, and performance reports.• Ability to manage multiple priorities and operational issues in a fast-paced environment.• Experience with ERP, CRM, inventory, workforce management, or operations
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