Response Recruitment are recruiting on behalf of our client for an experienced and highly organised Logistics Coordinator to join their growing team.

Our client is an award-winning company specialising in providing rotable spares support to airlines worldwide, with a strong reputation for superior customer service, comprehensive stockholding of both in-demand and hard-to-find parts, a responsive 24/7 AOG (Aircraft on Ground) service, and a strong focus on quality across all areas of the organisation.

Based in Watford, this role will work closely with the Purchasing, Sales and Logistics teams to obtain, record and maintain shipping documentation relating to customer and supplier transactions.

A key focus of the role will be ensuring the business obtains and retains proof of export and customs documentation relating to international shipments, supporting compliance with HMRC requirements and internal record retention standards.

The successful candidate will liaise regularly with freight forwarders, customers, suppliers and internal stakeholders to obtain shipment information, chase outstanding documentation and support the arrangement of collections and deliveries.

This is an excellent opportunity for someone looking to develop their career within logistics, shipping administration, international trade or supply chain operations.

Key ResponsibilitiesExport Documentation & Compliance

• Obtain, review and maintain export and import shipping documentation for international shipments.
• Liaise with customers and their appointed freight forwarders to obtain export declarations, proof of shipment and customs records relating to international shipments.
• Ensure documentation is received, filed and retained in accordance with company procedures and compliance requirements.
• Identify missing or incomplete documentation and proactively follow up with relevant parties.
• Support historical compliance projects by recovering outstanding export records from previous transactions.
• Maintain accurate records and tracking logs of documentation requests and receipts.
• Escalate potential compliance issues where documentation cannot be obtained.

Freight Forwarder Coordination

• Build and maintain effective working relationships with freight forwarding partners.
• Act as a key point of contact for documentation-related queries.
• Support the resolution of documentation discrepancies and shipment administration issues.
• Coordinating and scheduling deliveries in line with customer requirements and operational capacity.
• Acting as the main point of contact for customers, providing updates and resolving queries.
• Monitoring vehicle movements and delivery schedules to ensure service levels are maintained.
• Liaising with drivers, warehouse teams and customers to ensure efficient communication across the supply chain.
• Managing transport-related documentation and maintaining accurate records.
• Investigating and resolving delivery issues, delays and customer complaints in a professional manner.
• Processing orders, booking deliveries and updating internal systems.
• Producing reports and supporting the wider transport team with administration.
• Ensuring compliance with company procedures and transport regulations.

What you'll need to succeed

• Previous experience within a logistics, transport, supply chain or planning environment.
• Strong customer service skills with the ability to build positive relationships.
• Confident communicator, able to liaise effectively with customers, drivers and internal departments.
• Highly organised with excellent attention to detail.
• Ability to prioritise workloads and work effectively under pressure in a busy environment.
• Competent user of Microsoft Office, particularly Excel and Outlook.
• Experience using transport management systems would be advantageous.

What you'll get in return

• Opportunity to join a growing business with a supportive team environment.
• Varied and busy role with plenty of customer interaction.
• Ongoing training and development opportunities.
• Competitive salary and benefits package.
• What you need to do now