What you'll do

• Reporting and Documentation: Maintain comprehensive records and provide regular reports on inbound and outbound shipments, inventory levels, returns, and overall logistics performance.
• Return Management: Manage the return process from couriers, including handling returns and coordinating with partners, finance, and customer service. Oversee return inventory processes such as disposition and refurbishment.
• Identify inefficiencies in the returns process and develop measures to reduce.  
• Collaboration: Build and maintain effective relationships with key stakeholders, including internal teams, partners, and third-party logistics (3PL) partners, to ensure smooth operations and resolve issues as they arise.
• Logistics Optimisation: Identify areas for improvement within logistics and supply chain processes. Collaborate with internal teams and logistics partners to implement enhancements and provide business recommendations for increased efficiency and cost-effectiveness.
• Point of escalation and resolution for day to day service failures
• Plan collections of both inbound collections, Yorkes, pallets and returns. Ensure they are communicated with the Hubs
• Deal with escalations on service - monthly review process in place, using courier data and customer service insights to resolve live issues.
• Delivery success monitoring and tracking, using industry data to assess vs best in class.
• Invoice analysis / sense check - work with finance and fulfilment operations to ensure the correct service types and ship methods are charged and challenged effectively.
• Refund / replacement claims- ensure there is a robust process in place to collect credits for failed deliveries up to our contractual requirements.
• Safety or conduct issues of delivery drivers or couriers investigated and addressed.
• Using couriers data to analyse delivery failures - looking to work with courier partners to improve performance.
• Compare and contrast vs customer service data views on delivery performance.
• Present weekly and monthly performance reports on both service and costs to Supply Chain leadership.
• Work with the product team on courier management system solutions and dashboards.
• 
  

What you'll do

• Reporting and Documentation: Maintain comprehensive records and provide regular reports on inbound and outbound shipments, inventory levels, returns, and overall logistics performance.
• Return Management: Manage the return process from couriers, including handling returns and coordinating with partners, finance, and customer service. Oversee return inventory processes such as disposition and refurbishment.
• Identify inefficiencies in the returns process and develop measures to reduce.  
• Collaboration: Build and maintain effective relationships with key stakeholders, including internal teams, partners, and third-party logistics (3PL) partners, to ensure smooth operations and resolve issues as they arise.
• Logistics Optimisation: Identify areas for improvement within logistics and supply chain processes. Collaborate with internal teams and logistics partners to implement enhancements and provide business recommendations for increased efficiency and cost-effectiveness.
• Point of escalation and resolution for day to day service failures
• Plan collections of both inbound collections, Yorkes, pallets and returns. Ensure they are communicated with the Hubs
• Deal with escalations on service - monthly review process in place, using courier data and customer service insights to resolve live issues.
• Delivery success monitoring and tracking, using industry data to assess vs best in class.
• Invoice analysis / sense check - work with finance and fulfilment operations to ensure the correct service types and ship methods are charged and challenged effectively.
• Refund / replacement claims- ensure there is a robust process in place to collect credits for failed deliveries up to our contractual requirements.
• Safety or conduct issues of delivery drivers or couriers investigated and addressed.
• Using couriers data to analyse delivery failures - looking to work with courier partners to improve performance.
• Compare and contrast vs customer service data views on delivery performance.
• Present weekly and monthly performance reports on both service and costs to Supply Chain leadership.
• Work with the product team on courier management system solutions and dashboards.
•