Role Overview;
Operating across standard and bonded warehousing, the Logistics Coordinator plays a critical role in ensuring smooth, compliant, and customer-focused stock movement across outbound and return flows. This role requires strong coordination skills, attention to detail, and the ability to work in a fast-paced environment while maintaining high service standards.
Outbound Logistics – E‑Commerce & Retail (Primary Focus)
- Coordinate daily outbound shipments across e-commerce and retail store replenishment.
- Ensure on-time, accurate dispatch in line with SLAs and brand standards.
- Work closely with warehouse and 3PL partners to manage cut-offs and peak volumes.
- Support launches, campaigns, and store opening outbound requirements.
Express Carrier & Last‑Mile Delivery Management
- Manage day-to-day operations with express parcel carriers (DHL, DPD, UPS, …).
- Monitor delivery performance, transit times, and exceptions.
- Resolve delivery issues in collaboration with Customer Service.
- Support freight invoice validation and carrier performance reviews.
Bonded Warehouse Operations & Customs Compliance
- Coordinate bonded warehouse stock movements in compliance with HMRC regulations.
- Maintain accurate duty-unpaid and duty-paid inventory records.
- Liaise with customs brokers, freight forwarders, and warehouse teams.
- Support audits, reconciliations, and documentation accuracy.
Inbound Logistics (Ad Hoc Support)
- Track inbound supplier and production shipments.
- Support customs clearance and delivery scheduling.
- Ensure inbound stock availability for launches and retail needs.
Return Logistics & Reverse Supply Chain
- Coordinate e-commerce and retail store returns with carriers and warehouses.
- Ensure timely processing, grading, and restocking of returned stock.
- Support compliant handling of international and bonded returns.
- Monitor return volumes, turnaround times, and cost impacts.
- Work closely with Customer Service to resolve return-related issues.
Retail Store Network Support
- Support logistics for new store openings, refits, and VM rollouts.
- Coordinate replenishment and ad hoc shipments to stores.
- Support store-to-store and store-to-warehouse transfers.
Requirements
Skills & Competencies
- Strong understanding of fashion e‑commerce logistics and fast‑turn, high‑SKU environments.
- Experience managing express parcel and courier services.
- Knowledge of bonded warehouse operations and customs compliance (highly desirable).
- Strong organisational skills with attention to detail.
- Confident using WMS/TMS systems, carrier portals, and Excel.
- Proactive problem‑solver with the ability to work calmly under pressure.
- Clear communication skills with internal teams, carriers, and external partners.
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