Resolve any in-transit issues swiftly and proactively communicate shipment status, risks, and resolutions to stakeholders keeping all relevant parties informed.
Serve as a key escalation point for internal stakeholders, ensuring transportation solutions align with customer expectations and business needs
Drive a high standard of customer service through responsiveness, accuracy, accountability, and reliability
Ensure our carriers consistently meet our standards by attending regular QBRs, review KPIs and service levels, and addressing any issues proactively.
Manage freight approvals to ensure accurate billing from all carriers with audit and payables group
Continuously work on improving predictable performance for all services in Logistics and Trade compliance area
Maintain records of all UK customs entries and work in close collaboration with Corporate Trade Compliance team and the EA Logistics Team
Coordinate delivery for all business units
Communicate effectively with the supply chain and shipping teams to help optimize their workloads.
Matrix reporting to Corporate Global Logistics and Trade compliance group
Support system enhancements, integrations, and process standardization initiatives related to transportation and logistics
Provide expert guidance with international shipping documentation including commercial invoices, Shipper’s Letter of Instruction (SLI), and Letters of Credit (LC)
Qualifications
Bachelor's degree in Business, Supply Chain, Logistics or related field
Minimum 2:2 classification
2 - 4 years of experience in transportation or logistics
Prior trade compliance experience and/or a transportation management system is a plus
Proven facilitation and project management skills
Proficiency in MS Office required
Ability to work onsite, five days per week ( Monday-Friday)
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