Full-Time Position: Logistics Coordinator
Position Requirement: High School Diploma, GED, or equivalent
Location: On-site, Mississauga
Hours: 9am - 5pm, Monday - Friday
Salary: Starting at $20.00/hr
Position Description
We are looking for a Logistics Coordinator who can provide support for shipping and tracking related activities. This role encompasses a variety of tasks commonly found in a business that delivers goods to a customer, but the approach will be tailored to meet more stringent requirements associated with delivery of temperature sensitive pharmaceutical products. This is a member-facing role that requires a high level of customer service to ensure optimal delivery experience. The ideal candidate must also demonstrate the ability to prioritize their day to complete time sensitive tracking related activities.
The Company
MemberRx is an innovative pharmacy focused on supporting the complex health needs for patients all across Ontario. The pharmacy occupies an 8,000 square feet facility located just south of Toronto Pearson International Airport. We look to provide an elevated pharmacy offering while having a meaningful and measurable impact on health outcomes for Ontario’s working professionals.
The pharmacy will incorporate elements from other practice areas such as specialty, community, and long-term care, to name a few. The current focus is on the dispensing and delivery of high-cost, specialty medications to treat a variety of severe and complex medical conditions. Future expansion would encompass building out a robust multi-disciplinary clinical network to deliver a more comprehensive care model beyond pharmaceutical interventions. The pharmacy also aims to provide timely medication delivery to minimize delays in treatment to enhance the member experience and promote therapeutic adherence. You will be working alongside an expert team of pharmacists, pharmacy assistants, and logistics staff to meet each of these objectives.
Success is measured by the patient experience and customer service. This is where we believe having the right team in place is paramount to achieving our goals. Beyond simply education and experience, we are also seeking those who have a passion for providing best-in-class customer service. We hope that this speaks to you and would like to invite you to be a key part of our organization.

Primary Accountabilities

• Track courier shipments to ensure all parcels have reached their destination within the required time frame.
• Communicate with patients to provide timely updates on the status of their delivery.
• Documentation of tracking progress into a proprietary customer relationship management tool.
• Promptly identify delivery delays and exceptions.
• Prioritize and troubleshoot delivery delays and exceptions with our courier.
• Address inbound calls and triage to the appropriate team member.
• Communicate relevant courier updates to the broader team.

Competencies

• Strong written and verbal communication skills.
• Problem solving and critical thinking.
• Passion for high quality customer service.
• Strong attention to detail.
• Ability to work with a diverse set of professionals and flourish in a team environment.
• Ability to prioritize and manage time effectively.
• Computer proficiency in working with Microsoft’s productivity suite (Outlook, Word, Excel).
• Ability to type 40 words per minute or more.
• Capable of lifting boxes or materials up to 50lbs.

Education & Experience

• High School Diploma, GED, or equivalent.
• Experience working with national couriers (such as Purolator, FedEx, UPS) is an asset.
• Experience in specialty pharmacy setting is preferred but not required.

Please refer the Job description for details