Logistics Coordinator at mSupply

Toronto, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

25 Nov, 26

Salary

0.0

Posted On

28 Aug, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Consumer Services

Description

Position: Logistics Coordinator

Location:

Kitchener, Ontario

Remote Status: On-Site

Job Id: 3979-MARKS SUPPLY

# of Openings: 1

About mSupply TM 

mSupply is a North American distributor of OEM repair parts and equipment serving the appliance, HVAC and plumbing industries. Headquartered in St. Louis, the company combines industry expertise with a broad product selection and a national distribution network. 

With 2,000 employees across the United States and Canada, mSupply delivers speed and reliability at scale, with a vast product inventory and same-day shipping. Its family of brands is focused on making sure customers always get the Right Products. Right Now.™ For more information, visit mSupply.com. 
About Marks Supply 

Marks Supply has provided HVAC, hydronics, PVF and plumbing products across Ontario since 1962. Along with value-added support, the company offers OEM equipment, replacement parts from industry-best brands including American Standard and Ameristar. For more information, visit markssupply.ca. 

Job Summary

We are seeking a highly organized and proactive Logistics Coordinator to join our dynamic team and manage daily delivery operations in a fast-paced environment. This role is responsible for efficient order routing, handling last-minute changes, and ensuring clear communication between drivers, sales staff, and customers. The ideal candidate is a resourceful problem-solver who thrives under pressure and is committed to upholding our high standard of customer service.

Duties & Responsibilities

Daily Routing & Order Management

Review and process cross-dock and unrouted orders from the shipping department each morning, route all orders in Descartes and handle manual entries from trackers or emails.

Coordinate with sales writers for same-day or out-of-GTA shipments; upload will-call and same-day orders; organize second runs to complete daily deliveries.

Act as first point of contact for driver call-outs; create contingency plans and communicate route changes, pickups, and special instructions to drivers.
Report issues, delays, or driver problems to sales writers; proactively inform customers of late deliveries; maintain ongoing communication with team members and coordinators.
Manage Boon Truck requests, cross-dock trackers from other branches, and next-day Boom Truck orders in Descartes.

Confirm courier bookings when company trucks are unavailable; log daily issues and submit end-of-shift summary reports.

Monitor delivery progress, update ETAs hourly, and notify sales writers of delays through trackers.

Qualifications

Proven 1 -2-years of experience in logistics, dispatch, or transportation coordination.

Proficiency with routing software (e.g., Descartes, TruckStops, etc.) is a plus.

Strong communication, problem-solving, and organizational skills.

Ability to prioritize tasks in a fast-paced environment.

Proficiency in Microsoft Office Suite (Outlook, Excel, Word).

Physical Demands & Work Environment

This position may require up to 44 hours per week in a fast-paced office environment.

May require occasional light physical activity - lifting (up to 10 lbs.)

Primarily sedentary role with extended computer work.

Frequent use of hands for typing, phone, and writing.

Must be able to clearly communicate and hear over the telephone and in person.

Standard office hours, with flexibility as needed to complete routes and reporting.

Regular interaction with drivers, sales staff, customers, and coordinators.

Responsibilities