POSITION SUMMARY

The position of Logistics Coordinator works within the production control (PC) department and reports directly to the Production Control Manager. This position is responsible for coordinating the distribution of goods and requires adept communication, negotiation, organization, and customer service skills. This position is fundamental in ensuring our operation is cost-effective and runs smoothly and efficiently while also increasing customer satisfaction.

REQUIREMENTS

• Minimum 5+ years’ experience managing inbound and outbound logistics including international origins and destinations (required)
• Minimum 5+ years’ experience importing and exporting to Mexico (required)
• Ability to speak Spanish an asset
• The ability, knowledge and understanding to follow and adhere to all regulatory guidelines when shipping within Canada, United States, and Mexico (required)
• Outstanding analytical, problem solving and organizational skills
• Experience negotiating and managing contacts with carriers
• Strong math skills
• Excellent decision making and follow up skills
• Ability to calmy and effectively handle multiple and changing priorities in a dynamic work environment
• Complete understanding of the customs clearance process for Canada and the US
• Excellent time management skills
• Excellent communication skills to ensure all stakeholders are up to date and throughput is achieved
• Pleasant demeanor and ability to work with multiple personalities
• Attention to detail to be able to provide written communication to customers that is free of spelling or grammatical errors
• Strong organizational skills to be able to keep up with various customer needs and conduct follow-ups in a timely manner
• Adaptability and flexibility to deal with different customers and needs in a short period of time
• Work with colleagues to resolve customer complaints by providing solutions in a timely manner to ensure the customer is satisfied
• Ability to work independently
• Work under pressure and meet deadlines

• Obtain freight quotes and select carriers based on price and delivery needs
• Maintain and update documentation as required
• Maintain and update shipment tracking and tracing sheets
• Communicate freight delays
• Ensure previous day shipments are sent for invoicing
• Books trucks and create paperwork for daily shipments
• Ability to work cohesively in a team-oriented environment
• Utilizing the software systems used by the company to be able to communicate effectively with incoming inquiries
• Adhering to all regulatory guidelines when shipping within Canada, United States, and Mexico
• Keep a record of incoming inquiries to be able to reference later
• Develop a good understanding about the products we supply to be able to answer any questions from customers, both internally and externally
• Other duties as assigned