Key Responsibilities

Logistics Planning & Transport Coordination

• Plan and coordinate domestic and international transport for customer orders, project deliveries and supplier collections.
• Arrange cost-effective transportation using approved logistics providers, ensuring deliveries meet project timescales.
• Schedule deliveries to customer sites in collaboration with the Project Management team.
• Coordinate collections and deliveries while ensuring efficient vehicle utilisation and transport planning.
• Monitor transport costs and identify opportunities to improve efficiency and reduce expenditure.

Shipment Management

• Track inbound and outbound shipments from dispatch through to final delivery.
• Proactively monitor shipment progress and communicate updates to customers and internal stakeholders.
• Investigate transport delays, damaged goods or delivery issues and work with logistics partners to resolve them promptly.
• Coordinate road, air and sea freight where required.

Customer & Supplier Liaison

• Act as the primary point of contact for logistics enquiries from customers, suppliers and transport providers.
• Build and maintain strong working relationships with third-party logistics companies, freight forwarders and couriers.
• Ensure customer delivery requirements are fully understood and consistently achieved.
• Communicate delivery schedules, changes and potential issues in a timely and professional manner.

Inventory & Order Support

• Support stock control activities by monitoring incoming goods and outgoing shipments.
• Assist with goods receipts, dispatch documentation and inventory accuracy.
• Ensure order information is accurately recorded within internal systems.
• Work closely with warehouse and project teams to maintain continuity of supply.

Documentation & Compliance

• Prepare shipping documentation, delivery notes, commercial invoices and transport paperwork.
• Complete customs documentation and support import/export compliance where required.
• Ensure all logistics records are accurate, complete and maintained in accordance with company procedures.
• Support compliance with transport regulations and customer-specific requirements.

Administration & Reporting

• Maintain accurate shipment records, delivery schedules and logistics databases.
• Produce reports relating to delivery performance, transport costs and shipment status.
• Provide regular progress updates to Project Managers and senior management.
• Identify opportunities to improve logistics processes and support continuous improvement initiatives.

Skills, Experience & Knowledge

• Previous experience within a logistics, transport, supply chain or shipping coordination role.
• Excellent organisational skills with the ability to manage multiple priorities simultaneously.
• Strong customer service and relationship-building skills.
• Confident communicator with an excellent telephone manner.
• Experience working with freight forwarders, couriers or third-party logistics providers.
• Knowledge of domestic and international shipping processes.
• Experience preparing customs or import/export documentation.
• Familiarity with warehouse management systems (WMS), ERP systems or Smartsheet.
• Understanding of Incoterms and international freight procedures.

Key Competencies

• Excellent planning and organisational skills.
• Strong verbal and written communication.
• Customer-focused approach.
• Relationship building and stakeholder management.
• Attention to detail and accuracy.
• Ability to prioritise workload and meet deadlines.
• Proactive and self-motivated.
• Team player with a flexible approach.
• Commercial awareness.
• Continuous improvement mindset.