Full job description

**Interviews Available Now!! Transferrable Experience Considered!!**

Are you experienced in international logistics, supply chain, operations or sales support and seek a new challenge?

Would you like a Mon-Fri (only!) role, within a supportive and welcoming team atmosphere, as part of a small & growing company?

Will you thrive in a role planning and managing orders from start to completion, including order processing, route planning, supplier liaison, import/export administration and customer experience?

Can you access offices nearby to Hastings on a Mon-Fri basis (with parking and transport links)?

If yes… then apply now for immediate consideration!

Fantastic & Rare Opportunity for someone to join a growing company, at the forefront of their expanding sector!

Day-to-day, you will join a team environment, and play a key role in the planning, organisation and management of international order operations, including:

• Handling enquiries from existing clients and suppliers by phone and email
• Liaising with suppliers to organise costings and lead times
• Calculating bespoke quotations for clients, and processing orders to completion
• Planning routes and liaising with freight-forwarders, hauliers and other suppliers
• Preparing and issuing customs documentation
• Allocating stock and agreeing deadlines with internal teams
• Tracking orders and updating customers, resolving issues proactively
• Identifying and pursuing opportunities for business improvement such as new suppliers, software and process improvement

Mon – Fri 8:30-5:00

Starting Salary : £30,000-£32,500

Office-based working environment, with parking and transport links

Training and development opportunity

Could be a great chance to move away from a shift-based role; or perhaps for someone looking to take a next career step in operations/supply chain/logistics.

You must have experience or knowledge within some area of international logistics, such as import, export, logistics coordinating, supply chain or shipping and freight.

Please apply with your CV for immediate consideration or enquire to find out more!!Benefits:

• £27,000 per annum
• Full training provided on products and internal systems
• Opportunity to work within an independent and growing business
• Varied role with exposure to customer service, logistics and marketing
• Supportive and collaborative team environment
• Opportunity for a permanent contract

The Requirements:

• Excellent written and verbal communication skills
• Strong IT skills, including Google Suite
• Excellent attention to detail and organisational skills
• Ability to multitask and work under pressure
• Strong problem-solving and customer service skills
• Professional and patient approach when dealing with customers
• Ability to manage difficult or challenging customer enquiries
• Ability to work independently and as part of a team
• Strong record-keeping skills
• Flexible and open to change
• Physically capable of carrying out stock handling and warehouse duties
• Able to travel to and from the office independently
• Full UK driving licence and access to own vehicle would be advantageous

The Role:

• Respond to customer enquiries through internal systems, websites, email and occasionally telephone
• Track orders and shipments and provide customers with accurate updates
• Manage customer expectations and escalate complex issues where required
• Carry out customer consultations following full product training
• Support continuous improvement activities, including testing systems, logging issues and providing feedback
• Create and update procedures and training documents
• Liaise with internal colleagues and international teams
• Process goods in and goods out, including picking, scanning, packing, labelling and arranging collections
• Check incoming deliveries for damaged or missing items
• Process returns, claims and UK order issues
• Maintain accurate stock and inventory records
• Liaise with order management and other internal teams
• Maintain a safe and organised office and storage environment
• Support marketing activities including blog and webpage updates
• Assist with social media research, content ideas and trend research
• Research potential influencers, UGC creators and content opportunities
• Provide general operational and administrative support where required