SUMMARY:

The Logistics Coordinator I is responsible for the planning and execution of SNF’s logistics orders to dispatch and manage inbound or outbound shipments; Coordinate and oversee the scheduling logistics inbound and outbound plant deliveries, pickups, and customer orders; Provide exceptional customer service delivering the right plant, at the right time, to the right place while working with All SNF business units- Polydyne/Municipal, Industrial Water Treatment, Mining, Oil and Gas.

REQUIREMENTS

• A High School diploma is required. College Degree is strongly preferred, preferably in Logistics or other Business disciplines.
• 3 to 5 years of carrier management or dispatching experience is preferred.
• Knowledge and experience in multi-modal logistics – bulk truck, bulk rail, van, flatbed, LTL, and intermodal transportation preferred.
• General Computer Proficiency required with experience in ERP and MS Office software applications including MS Word and MS Excel.
• Work well under pressure in a team environment or individually.
• Customer Focused; Problem Solving; Detail Oriented; Sense of Urgency; Conflict Management.
• Communicate effectively both verbally and in writing.
• Ability to effectively manage multiple priorities in a fast-paced environment.
• Must be able to quickly adapt to unpredictable changes in processes that allow SNF to remain innovative and competitive.

• Create shipment tenders and documents using SNF’s ERP system and monitor shipments to various locations across North America.
• Work closely with Customer Service, Purchasing, Product Management and Demand and Inventory Planning to ensure the order is shipped with correct delivery requirements and brought into the plant in a manner that meets the expectations of the receiving team.
• Choose the best carrier based on rates and service levels, then dispatch customer orders for shipment.
• Work with plant production, planning, and shipping departments to confirm freight is ready for shipment and loaded in a timely manner.
• Work with Scale House to ensure trailers have the latest information to ensure they are within their GVWR and involved in the management of trailer yards; daily yard checks for trailers to ensure trailer is on-site.
• Communicate with the planning and customer service team regarding issues with the carrier to avoid mishandled shipments and set standards for future shipments.
• Assist in correcting in-transit issues by providing disposition, requesting re-consignment, creating new shipping documents, etc.
• Expedite critically needed shipments.
• Assist in carrier rate management through updating new rate schedules and requesting quotes for new shipping locations.
• Develop and foster relationships with vendors and co-workers.
• Provide backup to other Logistics coordinators as required.
• Address customer delivery inquiries, concerns, and complaints in a timely and professional manner.
• Monitor customer feedback and satisfaction levels to identify areas for improvement and implement corrective actions.