An exciting opportunity has arisen for a full-time Logistics Coordinator to join our Operations team in Warrington. The right candidate will be able to demonstrate a proven track record of successfully managing demanding and rapidly changing issues within our fleet and ideally have experience within the mail, parcels, and courier market, although this is not essential.

• Use available mapping / route tracking systems to effectively monitor service levels against daily plan
• Use of TMS system to view plan and query any deviation on routes – i.e., route order or missed stops
• Tracking of route status with high-risk routes monitored with a higher frequency than routes that are operating to plan.
• Escalation of risk routes and appraising clients of reforecast collection times
• Prioritising high risk routes or routes for new clients
• Report any tracking issues and audit vehicle tracking and sat-navs
• Update clients via email or telephone call with updates of a change to collection
• Respond to inbound client service requests in a timely and professional manner
• Assist the operation team with any other reasonable tasks
• Booking collections on for any additional that have been asked of in the evening
• Submit evening reports within set time frame at the end of every shift
• Building operational relationships with our clients and mailing houses to create a smooth and efficient daily service
• Liaising with Business Managers and Client Services to keep them informed of any issues/delays with customers’ mailings