Job Summary
Serve as a logistics point of contact for domestic and international shipments and freight related requests on tracking and tracing, shipment coordination, and claims as well as supporting other logistics initiatives.

Essential Job Functions *

• Serves as the initial contact to help resolve domestic & international inbound or outbound transportation issues.
• Initiates and processes freight claims for all modes and helps identify root causes & lead corrective action.
• Efficiently plans, coordinates, and tracks shipments to ensure the best transit time possible.
• Communicates and provides guidance on transportation and logistics processes with internal and external customers to achieve the desired company results and ensure high customer satisfaction.
• Analyzes and provides reports focused on monitoring and improving cycle time in the supply chain.
• Assists with carrier management and provides input regarding carrier performance, selection, negotiations, etc., assist team members within the transportation department with various projects supporting the goals of the organization.
• Develops and provides recommendations for new methods / procedures, implementation plans, schedules and written reports for management to evaluate.
• Responsible for auditing freight invoices, resolving charge discrepancies with service providers, ensuring accuracy of GL codes, and preparing statements for processing by accounts payable.
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Employees are expected and encouraged to participate in safety and health program activities including immediately reporting hazards, immediately reporting unsafe work practices and incidents to supervisors, wearing required personal protective equipment, and participating in and supporting safety committee activities.

Education & Experience

• BS/BA in business administration, supply chain management or relevant field desired but not necessary.
• 1-3 years of experience in transportation and logistics.

Competencies – Knowledge, Skills and Abilities

• Experience and knowledge of Microsoft Office programs needed, especially Excel along with a working knowledge of logistics software (TMS).
• Experience shipping all modes domestically and a familiarity with shipping internationally.
• Knowledge of Lean Supply Chain concepts a plus.
• Personal Leadership - Takes initiative and follows through on promises; accepts responsibility for mistakes; protects confidentiality; voices disagreement with tact; accepts & implements change.
• Internal & External Customer Service - Exhibits cooperative behavior; anticipates customer needs & initiates service in a timely manner; exceeds service expectations at all times.
• Communication - Communicates verbal & written information in a clear, concise manner; invites contact and listens with respect; responds to voice and email in a timely manner.
• Teamwork - Arrives at meetings and appointments on time; interacts well with various personalities; shares resources; supports team decisions; contributes to team projects when asked.
• Results Oriented - Possesses current industry & job knowledge; is organized & efficient; demonstrates effective time management & multi-tasking skills; makes decisions in a timely manner.

Operational Equipment

• N/A

Work Environment and Physical Demands
Work Environment
Office: Office setting. Seldom exposed to fumes or airborne particles. Loud working environment of the shop area. Functional vision and hearing required.
Physical Demands
Office: Sedentary.
The Hillman Group is an Equal Employment Opportunity and Affirmative Action Employer and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, protected veteran or military status, genetic information, citizenship status, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants

Please refer the Job description for details