Key Responsibilities:

• Coordinate import and export road freight shipments from quotation through to completion.
• Provide competitive pricing and transport solutions based on individual client requirements.
• Manage awarded jobs through each stage of the transport process, ensuring shipments are followed through to completion.
• Provide proactive updates to clients and resolve issues arising during the movement of freight.
• Liaise with internal teams, clients, hauliers and other external stakeholders to ensure transport services run smoothly.
• Plan loads for domestic and international trailers.
• Prepare and complete transport documentation, including pre-alerts and CMRs.
• Process and maintain job files accurately within the Transport Management System (TMS).
• Complete client billing in accordance with established procedures.
• Ensure transport activities comply with relevant company procedures and legal requirements, including customs, dangerous goods and transport security.
• Maintain high standards of accuracy, efficiency and customer service throughout the shipment process.

About You:

• Previous experience within transport, logistics or freight forwarding, with European or domestic road freight experience particularly advantageous.
• Strong communication and customer service skills, with confidence dealing with clients and external stakeholders.
• Highly organised and detail-focused, with the ability to manage multiple priorities accurately and efficiently.
• Confident working with numbers and supporting pricing activities.
• Able to take responsibility, use your initiative and work effectively as part of a team.
• Knowledge of dangerous goods requirements would be advantageous.
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