Job Title: Logistics Coordinator - Transportation
Department: Customer Service
Location: Remote
Reports To: Logistics Manager
Position Type: Full-time

POSITION SUMMARY:

Primary responsibility is for timely, accurate, and efficient service to our customers. Logistics Coordinator will handle multiple accounts with a diverse customer base. This position requires strong problem-solving skills, product knowledge, and superior communication ability.

SKILL SETS AND REQUIREMENTS:

• Strong written and oral communication skills
• Independent thinking and problem-solving skills
• Computer Literacy
• Attention to detail and accuracy
• Organizational Aptitude
• Ability to multi-task
• Typing speed of 40+ WPM
• Impeccable follow-through and commitment to quality customer service
• Desires fast paced environment
• Bi-Lingual is a plus (Spanish)

MINIMUM QUALIFICATIONS:

High School Diploma or GE

Other duties may be assigned as deemed appropriate by Management.

• Responsible for all communication with customers and GWI departments to ensure customer orders are completed
• Order entry
• Track containers in CMS using rail and port tracing; monitoring shipments through the dashboards for problems and exceptions.
• Back up other Logistics Coordinators when needed
• Team work
• Set up new customer accounts and make necessary changes for existing accounts as needed
• Effectively communicate and schedule all pick up and delivery order information with customer, dispatch, over the road carriers and/or highway as needed
• Cross train with other Logistics Coordinators and keep desk manuals up to date
• Promptly and effectively solve any issues with deliveries, equipment, etc, through trouble tickets or emails.
• Ensure all templates are setup correctly and billing is accurate
• Utilize Gulf Winds operating systems (CMS, Quote) to manage client’s freight
• Minimize all additional cost through effective communication, accurate data entry, thorough record keeping, and utilization of GWI systems