Logistics Coordinator- US Shift at Fictiv

, , -

Full Time

Start Date

Immediate

Expiry Date

23 Apr, 26

Salary

0.0

Posted On

23 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Logistics Coordination, Order Tracking, Exception Management, Data Analysis, Communication, Problem Solving, Documentation, Customer Service, Collaboration, Performance Metrics, Freight Cost Analysis, Continuous Improvement, Self-Starter, Detail-Oriented, Risk Mitigation, Invoice Validation

Industry

Manufacturing

Description

Fictiv Exists to Enable Hardware Innovators to Build Better Products, Faster Fictiv exists to help product innovators create. Fictiv is a global manufacturing and supply chain company that enables organizations to scale globally across Fictiv’s four global manufacturing centers in India, Mexico, China, and the U.S.. Companies use Fictiv to access high-quality production, optimize supply chain logistics, and mitigate supply chain risk—ensuring they can move from prototype to full-scale manufacturing with speed and confidence. To date, Fictiv has delivered more than 35 million commercial and prototype parts for industries such as aerospace, robotics, automotive, climate tech, and more, helping them innovate faster, free up precious resources, and drive profitable growth. Your role as a Logistics Coordinator will be to support and drive improvement to our critical manufacturing functions. We have two sets of customers, our builders, who order parts through us, and our manufacturing partners, who manufacture and assemble these parts, and you’ll take the inputs from our builders and work with our manufacturing partners to deliver on our builders’ expectations. At Fictiv, we believe in creating and empowering product innovators to create, and you’ll be playing a critical role in making that happen. Whats in it for You? This role provides a high-impact opportunity for professionals who want to go beyond traditional logistics roles. Comparative advantages include: Strategic Influence Over Operations: Unlike typical logistics roles that are limited to execution, this position involves direct interaction with cross-functional teams, exception management, and carrier performance tracking, providing exposure to strategic decision-making and business process improvements. Ownership and Visibility: Rather than working in a siloed environment, this role offers end-to-end ownership over order fulfillment, from documentation to delivery. This increases personal accountability, but also offers greater visibility into business outcomes, contributing to faster career growth and deeper functional expertise. Impact in this Role This Logistics Coordinator role is instrumental in ensuring operational excellence across our US logistics network. You will be at the center of our supply chain, ensuring that shipments are delivered on time, exceptions are resolved quickly, and cost efficiency is maintained through proactive analysis. The value of this role extends beyond shipment coordination; it strengthens customer trust, supports scalable logistics operations, and contributes to continuous improvement efforts across the organization. We recognise that impactful team members come from a variety of backgrounds and experiences. If this role sounds exciting, even if you don’t meet every listed requirement, we encourage you to apply. Research shows that women often hold back unless they meet 100% of the criteria, while men tend to apply with only 60%. We value drive, adaptability, and a learning mindset just as much as direct experience. What You’ll Be Doing Coordinating US domestic and US Export shipments: Prepare shipping documentation and ensure that our products are sent to our customers on time. Order Tracking: Maintain visibility of the status of all our orders and determine risk mitigation strategies so as to maximize the chance of on-time delivery. File claims and troubleshoot issues with carriers for damaged and lost products to ensure resolutions and reimbursements. You will also be responsible for supporting issues of routing, direct ship pickups, and carrier scheduling. When necessary, coordinate pickups, using courier services from our manufacturing partners to our customers. Exception Management: Manage the shipping exceptions. As manufacturing exceptions arise, coordinate with the customer success team and our manufacturing partners to determine the shipping method that best meets our customer’s needs to deliver the goods on time. Develop and maintain key metrics to keep track of performance to KPIs for US-based logistics. Collaborate with other departments to ensure seamless and efficient integration of logistics processes with end-to-end company workflows. Validate logistics partner invoices to ensure accuracy and compliance with agreed rates. Conduct monthly Freight Cost Analysis, identifying cost trends and areas for optimization.. Continuous Improvement and Training: Provide recommendations to reduce logistics expenses while maintaining service efficiency Identifying areas of improvement within North American logistics operations, suggest solutions to management, and, when applicable, own the successful completion of those continuous improvement exercises. At Fictiv, everybody learns from other members. Take the time to analyze and understand Fictiv’s current business operations and share your knowledge with other team members. Desired Traits Beyond core Fictiv values, the following traits will be prioritized during the interview process, as they closely align with success in this role and reflect the expectations of key stakeholder personas: Meticulous and detail-oriented - You have a strong inclination for accuracy and thorough documentation, ensuring nothing falls through the cracks in time-sensitive logistics operations. Data-driven mindset - You make decisions based on facts and trends, not assumptions, and you use metrics to guide action. Clear communicator - You are skilled in both verbal and written communication, ensuring alignment across internal teams and external partners. Self-starter - You take ownership of your work, manage your time effectively, and complete tasks without needing close supervision. About Fictiv Fictiv is transforming how the next rockets, self-driving cars, and life-saving robots are designed, developed, and delivered to customers around the world. People who succeed at Fictiv are talented, creative, and driven to achieve professional excellence and support our vision to help product innovators create. We’re actively seeking teammates who: Bring diverse perspectives and experience to our culture and company. Excel at being part of a strong, empathetic team. Thrive in an environment emphasizing respect, honesty, collaboration, and growth. Have an ‘always learning’ mindset that celebrates learning, not just wins. Help us continue to build a world-class organization that values the contributions of all of our teammates We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.

Responsibilities

The Logistics Coordinator will coordinate US domestic and export shipments, ensuring timely delivery and managing exceptions. This role involves maintaining order visibility, filing claims, and collaborating with cross-functional teams to optimize logistics processes.